Hi, I’m
Hamza Benkhalek
Ottawa,Canada
Summary
Detail-oriented and highly adaptable professional with extensive experience in customer service, data management, and administrative support. Fast learner and tech savvy, with a strong foundation in IT from a DEC in Network Management and Security and ongoing evening studies in Computer Science, where coursework reinforces logical reasoning and problem solving. Bilingual in English and French, and proficient in handling confidential information, and skilled at organizational tasks and analytical problem-solving.
Overview
6
years of professional experience
Work History
DOMINO’S PIZZA
CUSTOMER SERVICE REPRESENTATIVE
11.2024 - Current
Job overview
- Efficiently handled a high volume of orders, ensuring accuracy and customer satisfaction.
- Resolved customer issues professionally and promptly, enhancing loyalty and retention.
- Collaborated with team members to streamline processes, ensuring timely service delivery.
- Maintained cleanliness and organization to enhance operational efficiency.
CANADA LIFE INSURANCE COMPANY
CUSTOMER SERVICE REPRESENTATIVE
02.2023 - 08.2024
Job overview
- Managed high-volume client interactions daily, delivering exceptional, empathetic customer service.
- Evaluated and resolved complex inquiries promptly, ensuring policy compliance and confidentiality.
- Documented client interactions in CRM software for efficient follow-up, ensuring accurate tracking and reporting.
- Consistently achieved performance targets in fast-paced, sensitive situations.
IGA EXTRA
INVENTORY AND MERCHANDISING ASSOCIATE
07.2020 - 02.2023
Job overview
- Ensured optimal shopping experience by maintaining well-organized and fully stocked shelves.
- Delivered exceptional customer service, promptly addressing inquiries and enhancing customer satisfaction.
- Managed inventory with precision, conducting regular stock checks and reducing discrepancies by 15%.
BUREAU VERITAS
DATA ENTRY TECHNICIAN
08.2022 - 09.2022
Job overview
- Ensured 99% data accuracy while managing high volumes, significantly enhancing operational efficiency.
- Collaborated with teams to verify data integrity and resolve discrepancies, crucial for project successes.
- Streamlined data organization and updates using advanced software, reducing retrieval times by 20%.
WALMART
FRESH FOOD AND QUALITY COORDINATOR
03.2019 - 05.2020
Job overview
- Ensured high-quality produce displays, maintaining freshness and appeal to enhance the shopping experience.
- Provided exceptional customer service, assisting customers with produce selection and inquiries.
- Monitored inventory levels and restocked produce, reducing spoilage and optimizing inventory turnover.
Education
University of OttawaOttawa, ON
Honours BSc from Computer Science
04.2028
LaSalle CollegeMontreal, QC
DEC from Network Management and Security
04.2022
Skills
- Languages: Fluent bilingualism (English and French)
- Technical Proficiency: Microsoft Office Suite, CRM software, data entry and analytics tools
- Analytical Skills: Data analysis, logical reasoning, problem-solving, critical thinking
- Customer Service: Strong interpersonal communication, empathy, conflict resolution
- Administrative Skills: Record keeping, documentation, confidentiality management
- Adaptability: Quick learner, capable of adapting to new systems and environments rapidly
- Time Management: Efficient prioritization of tasks in deadline-driven settings
- Customer service
- Critical thinking
- Data entry
- Active listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
DOMINO’S PIZZA
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
CANADA LIFE INSURANCE COMPANY
02.2023 - 08.2024
DATA ENTRY TECHNICIAN
BUREAU VERITAS
08.2022 - 09.2022
INVENTORY AND MERCHANDISING ASSOCIATE
IGA EXTRA
07.2020 - 02.2023
FRESH FOOD AND QUALITY COORDINATOR
WALMART
03.2019 - 05.2020
LaSalle College
DEC from Network Management and Security
University of Ottawa
Honours BSc from Computer Science
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