Annie Hebert
Ottawa,Canada
Summary
Dedicated professional with a proven track record of providing compassionate care and support to clients. Skilled in effective communication to ensure clients' needs are met and their well-being is prioritized. Possesses a strong knowledge of personal care techniques and patient safety practices, enhancing the quality of care provided.
Overview
17
17
years of professional experience
Work History
Personal Support Worker
Triloka Psychology & Integrative Wellness Center
09.2023 - 03.2024
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted client with daily living activities, promoting independence and wellbeing.
- Facilitated daily therapy sessions and supported clients emotional and physical needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted in developing treatment plans and coordinated with the healthcare team.
- Organized wellness workshops and group activities to encourage mental well-being.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Sales Lead
Sephora Beauty Advisor
05.2022 - 12.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
PSW
PROMENADE NURSING HOME
11.2021 - 01.2022
- Trained and worked on the memory floor
- Provide emotional safe, clean and positive client environments
- Assist in maintaining safe, clean, and positive client environments
- Coordinate care with other healthcare and support professionals
- Facilitate patient movement and daily care support
- Organize daily activities to encourage health and mental wellness of patients
Co-owner/Manager
PHRESH MEN’S SALON
01.2007 - 01.2021
- Marketing: conduct surveys to discover customer needs and ensure customer satisfaction.
- Established foundational processes for business operations.
- Organize events including the annual basketball tournament and customer appreciation days
- Ensured that regulations are met in the workplace regarding safety and cleanliness
- Calculated bi-weekly payroll and created weekly schedules for staff members
- Researched and implemented benefits package for employees
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Manager
ECKO UNLTD
01.2011 - 01.2013
- Created visual displays to attract customers and highlight specific items
- Assured the store a permanent place in Place d’Orleans due to exceptional sales
- Learned to work at a fast pace and multitask due to high traffic location
- Performed inventory control tasks to reduce shrinkage
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Graduate Certificate - Personal Support Worker
Algonquin College
Ottawa, ON01.2022
Skills
- Assistance with mobility
- Dementia support
- Facilitation of personal hygiene care
- Emotional support
- Palliative care
- Patient care
- Compassionate care
- Mental health support
- Multitasking and organization
- Time management
- Respectful and compassionate
- Reliable and accountable
Timeline
Personal Support Worker
Triloka Psychology & Integrative Wellness Center
09.2023 - 03.2024
Sales Lead
Sephora Beauty Advisor
05.2022 - 12.2023
PSW
PROMENADE NURSING HOME
11.2021 - 01.2022
Manager
ECKO UNLTD
01.2011 - 01.2013
Co-owner/Manager
PHRESH MEN’S SALON
01.2007 - 01.2021
Graduate Certificate - Personal Support Worker
Algonquin College
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