Hamoun Ahmadi
North York,ON
Summary
Energetic, people-centric and fit team player with high analytical and problem-solving skills as well attention to details with background in law enforcement as currently serving Special Constable. Disciplined individual dedicated to maintain customer satisfaction and add value to the organization while providing customer service to clients with respect to building long-term client relationship. Ontario AM2Z license with clean record and familiarity of MTO regulations. Top-notch skills in business development. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Special Constable
Niagara Regional Police Service
01.2024 - Current
- Operating police vehicles to move persons in custody between detention centres, police stations and courthouse while monitoring for their well being.
- Maintaining detailed notes of incidents in issued duty book.
- Effective communication with persons in crisis and monitor them to prevent self-harm.
- Prisoner security in, during, and out of court and in custodial facilities
- Maintaining courtroom decorum.
- Searching general public attending courthouse and security of courthouse.
- Fingerprinting and photographing criminally charged persons.
- Obtained court ordered DNA samples for designated offences
- Booking of persons coming into custody
- Warrant execution
- Worked with other law enforcement agencies for outstanding warrants or immigration matters.
- Communicated with dispatch and other officers via radio
Store Manager
A to Z Floors & More
06.2021 - 01.2024
- Managing renovation projects from start to close by implementing Agile methodology
- Maintaining customer relationship and de-escalating tense situation
- Improved business operation by monitoring expenditure and implementing new strategies to reduce 15% operational costs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels and communicating with team members.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free and safe.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty, negotiation and consultation with clients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Uber Driver
Uber Canada
11.2019 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Ensured safety of passengers by following all traffic laws, wearing a seatbelt, and avoiding distracted driving
- Maintained clean and well-maintained vehicle, and regularly sanitized surfaces to minimize the spread of germs
- Demonstrated respect for passengers of all races, ethnicities, religions, genders, sexual orientations, and disabilities
- Offered assistance to passengers with special needs, such as providing wheelchair access or helping them with their luggage.
Volunteer
Habitat For Humanity
08.2023 - 10.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Tow Truck Operator (Temporary - Summer)
Abrams Towing Inc.
07.2020 - 09.2020
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals including theft recovery tow, parking tow and vehicle repossession.
- Answered roadside assistance calls for tows and other vehicle support.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Helped pound staff to relocate vehicles and make vehicles ready for upcoming auctions
- Completed pre-trip and post-trip inspection
- Communicated with dispatch through radio and email
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
Store General Manager
Rose Grocery store
05.2013 - 10.2018
- Practiced suggestive selling, offering guests complementary items to maximize sales.
- Managed team by providing leadership, direction and continued development opportunities.
- Hired, trained and retained high quality team members.
- Led store expense control and payroll to optimize business.
Education
BBA - Project Management
Yorkville University
Vaughan, ON09.2022
High School Diploma -
Kousar High School
Tehran05.2013
Skills
- Fluency in Farsi (Persian) both Written and Verbal
- Decision Making Under Pressure
- Customer Service
- Defensive Tactics
- Communication & Presentation
- Report Writing & Note Taking
- Defensive Driving
- Conflict Resolution
- De-Escalation Techniques
- Time Management
- Self-Control
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Team building
- Microsoft Office
- Physical Fitness
- Mental Resilience
- Self-defense tactics
- Outstanding active listening skills
- Search and seizure procedures
- Data Entry
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication
- Strong Attention to Detail
Certification
- Inclusion Insights, Ontario Provincial Police, Oct 2023
- Post conviction DNA sampling procedures certified, Jan 2024
- Policing, Stress Management and Resiliency, University of Toronto, Apr 2024
- CPKN Introduction to Cannabis Legislation, Jan 2024
- First Aid & CPR/AED level C , Canadian Red Cross March, 2023
- Ontario Human Rights Code & Accessibility for Ontarians with Disabilities Act, 2023
- Fist Aid for Opioid Poisoning Emergencies, Canadian Red Cross 2023
- Psychological First Aid - Self-Care, Canadian Red Cross 2023
- GBA PLUS _ Gender-Based Analysis Plus Certificate, Government of Canada 2023
- Supervisor Health and Safety Awareness, Ministry of Labour 2023
- Certified Supply chain management system administrator, Artintech, 2021
- Suicide Prevention, Wesleyan University, 2023
- Leadership Through social Influence, Northwestern University, 2023
- Accessible Customer Service for Emergency Responders, Emergency Management Ontario, 2023
- Firearm and CEW(Taser) Familiarization, NRPS Jan 2024
- Oleoresin Capsicum Spray Training, NRPS Jan 2024
- Tourniquet Training, NRPS Jan 2024
- CPKN Confined Space Safety, Jan 2024
- CPKN Fentanyl, Jan 2024
- CPKN Fire Safety Plan, Jan 2024
- NRPS NARCAN/Naloxone Training, Jan 2024
Timeline
Special Constable
Niagara Regional Police Service
01.2024 - Current
Volunteer
Habitat For Humanity
08.2023 - 10.2023
Store Manager
A to Z Floors & More
06.2021 - 01.2024
Tow Truck Operator (Temporary - Summer)
Abrams Towing Inc.
07.2020 - 09.2020
Uber Driver
Uber Canada
11.2019 - Current
Store General Manager
Rose Grocery store
05.2013 - 10.2018
BBA - Project Management
Yorkville University
High School Diploma -
Kousar High School
- Inclusion Insights, Ontario Provincial Police, Oct 2023
- Post conviction DNA sampling procedures certified, Jan 2024
- Policing, Stress Management and Resiliency, University of Toronto, Apr 2024
- CPKN Introduction to Cannabis Legislation, Jan 2024
- First Aid & CPR/AED level C , Canadian Red Cross March, 2023
- Ontario Human Rights Code & Accessibility for Ontarians with Disabilities Act, 2023
- Fist Aid for Opioid Poisoning Emergencies, Canadian Red Cross 2023
- Psychological First Aid - Self-Care, Canadian Red Cross 2023
- GBA PLUS _ Gender-Based Analysis Plus Certificate, Government of Canada 2023
- Supervisor Health and Safety Awareness, Ministry of Labour 2023
- Certified Supply chain management system administrator, Artintech, 2021
- Suicide Prevention, Wesleyan University, 2023
- Leadership Through social Influence, Northwestern University, 2023
- Accessible Customer Service for Emergency Responders, Emergency Management Ontario, 2023
- Firearm and CEW(Taser) Familiarization, NRPS Jan 2024
- Oleoresin Capsicum Spray Training, NRPS Jan 2024
- Tourniquet Training, NRPS Jan 2024
- CPKN Confined Space Safety, Jan 2024
- CPKN Fentanyl, Jan 2024
- CPKN Fire Safety Plan, Jan 2024
- NRPS NARCAN/Naloxone Training, Jan 2024
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