HAMLET SOLIS
Hayward
Summary
Dynamic and motivated Hispanic professional with a strong foundation in customer service and sales, developed through five years of hands-on experience. Proven ability to engage customers effectively, resulting in a high closing percentage and consistently exceeding sales targets. Committed to delivering exceptional service while fostering positive relationships that drive business success. Eager to leverage skills in a challenging role that values dedication and results-oriented performance.
Overview
5
5
years of professional experience
Work History
Pizza Server
Straw Hat Pizza
12.2020 - 12.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items, and recorded order information
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Processed orders and sent to kitchen employees for preparation
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Sales Associate
Target
01.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Recommended complementary purchases to customers, increasing revenue
- Monitored customers for signs of security concerns and escalated issues to management
Leasing Professional
Greystar
10.2023 - 08.2025
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Developed and maintained positive relationships with residents, enhancing community satisfaction.
- Implemented marketing strategies to increase property visibility and attract potential renters.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
High School Diploma -
Hayward High School
CA6 2023
Associate in Biblical Studies -
Colorado Christian University
Denver, CO06-2029
Skills
- Order coordination
- Policy communication
- Product presentation
- Excellent customer service
- Sales experience
- Complaint resolution
Timeline
Leasing Professional
Greystar
10.2023 - 08.2025
Sales Associate
Target
01.2023 - 10.2023
Pizza Server
Straw Hat Pizza
12.2020 - 12.2022
High School Diploma -
Hayward High School
Associate in Biblical Studies -
Colorado Christian University
COMMUNITY SERVICE
Storyline Church located in downtown Oakland we participate in group activities assisting the community in any way we can!