Autumn Adsettsa-Adams
Orangeville,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Pizza Server
Johnny's Pizza
283 Broadway
10.2022 - 07.2023
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Maintained accurate knowledge of the menu, allowing for efficient communication with customers about ingredients and dietary restrictions.
- Enhanced customer experience by providing prompt and courteous service during busy shifts.
- Utilized strong multitasking skills to manage multiple tables and large groups effectively.
- Assisted in training new hires by demonstrating proper serving techniques, sharing best practices, and providing helpful feedback during their onboarding process.
- Proactively communicated with back-of-house staff regarding potential order adjustments or special requests from guests, minimizing delays in service delivery times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Chocolate Seller
The Chocolate Shop
114 Broadway
05.2022 - 09.2022
- Uncovered consumer desires and overcame objections to make consistent sales.
- Engaged with consumers about available chocolate products and personal desires.
- Increased customer satisfaction by providing personalized chocolate recommendations based on individual preferences.
- Provided exceptional customer service, addressing inquiries promptly and resolving any issues professionally.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Cashier
Guest Wok
47 Broadway
08.2021 - 06.2022
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Floral Design Salesperson
Sobeys
500 Riddell Rd
06.2020 - 08.2021
- Implemented creative marketing strategies to promote store offerings via social media platforms, increasing online engagement and attracting new customers.
- Maintained the freshness of flowers by implementing proper care techniques, reducing product waste and maximizing profits.
- Advised clients on appropriate flower selections based on factors such as event type, color schemes, and personal preferences.
- Contributed to business growth by upselling products and suggesting complementary items for purchase.
- Assisted customers in selecting the perfect gift by understanding their needs and preferences, resulting in increased sales.
- Managed store operations during the absence of owner or supervisor, ensuring smooth daily functioning and exceptional customer service.
- Prepared potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Orangeville District Secondary School
Orangeville, ON06.2023
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Food Preparation
- Efficient multitasking
- Phone Etiquette
- Cash Handling Accuracy
- Complaint resolution
- Warm and Friendly
- Cleaning and sanitizing
- Staff Training
- Custom order fulfillment
- Flower arranging
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Flexible Schedule
- Store Opening and Closing
Languages
English
Native or Bilingual
Timeline
Pizza Server
Johnny's Pizza
10.2022 - 07.2023
Chocolate Seller
The Chocolate Shop
05.2022 - 09.2022
Restaurant Cashier
Guest Wok
08.2021 - 06.2022
Floral Design Salesperson
Sobeys
06.2020 - 08.2021
High School Diploma -
Orangeville District Secondary School