Hamit Baklac
San Francisco
Summary
Hospitality professional with over 4 years of experience in luxury hotels and upscale dining environments, including Fairmont San Francisco, Rosewood Sand Hill and Hilton. Skilled in guest engagement, functions of food and beverage operations, team collaboration, and complaint resolution. Holds bachelor degree in hospitality management, certifications from eCornell, WSET, and Hilton University. Committed to delivering exceptional guest experiences, strong leadership and contributing to the success of high-performing while growing in hospitality industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Parc 55 San Francisco – A Hilton Hotel
San Francisco
05.2025 - Current
- Meeting guests in 30 sec of their arrival
- Interacting with guest in friendly and professional manner
- Communicate between service and kitchen
- Collaborating with team members and helping each other when needed
- Turning food into experience that guest will remember
- Accommodate quickly to any chances during operations
- Training a new hire regarding the standards of hotel operations and norms of business
- Take ownership of guest' unsatisfactory experience and create a positive experience
- Flexible to late work hours and available to any schedule
Property Manager
Latitude 38 Housing Services
San Francisco, CA, USA
04.2023 - 01.2026
- In charge of scheduling appointments for unit tours by prospective tenants, screening tenants, and communicating with leasing agents to coordinate lease agreements
- On-call and primary point of contact for all current tenants and owner; responsible for managing any issues regarding tenant concerns and complaints
- Oversees rent collection and handling of maintenance requests
- Coordinate with Airbnb tenants move in/out procedures
- Reporting on building's current issues during each weekly meeting
- Monitor any maintenance issues in order to protect company assets
In Room Dining Server
Rosewood Sand Hill Hotel
San Francisco, CA, USA
05.2024 - 04.2025
- Provided excellent customer service by anticipating guest needs and responding promptly to requests
- Delivering the orders in a timely manner and being sensitive to any restrictions of guest diet
- Proactive and responsive to any questions and concerns from the guests
- Used good communication skills to reduce guest dissatisfaction
- Training a new hire and helping them practice
- Attended company and restaurant required trainings and meetings, improving skills
- Coordinate with kitchen staff and order takers regarding guest special request and any diet restrictions
- Support coworkers at peak hours or according to high business volume
Food and Beverage Server ( J1 INTERNSHIP )
Fairmont San Francisco
San Francisco
10.2022 - 10.2023
- J1 Internship after graduation
- Food and Beverage Server
- Welcoming the guests and informing them about the menu and other details
- Take accurate orders and process them in the computer system
- Prepare side works at the beginning and end of the shifts
- Understanding service of wine and liquors
- Deliver the orders in a timely manner
- Communicate clearly between kitchen and FOS
- Accommodate any changes quickly during operations
Education
Bachelor of Science - Hospitality & Tourism Management
AHEP University
Turkey06.2020
Bachelor of Science - Hospitality & Tourism Management Exchange student
University of Szczecin
PolandSkills
- People skills: Communication and Leadership
- Management Competencies: Coordination, Negotiation, Reporting, Ensuring consistency and Quality and Monitoring
- Engaging with others
- Detail oriented
Accomplishments
- Turning food into guest experiences
- Create enjoyable environments for the guest
- Known as person who is capable of handling difficult guest and solving conflicts between team members
- Accommodate last minute calls upon request
Certification
eCornell - Food and Beverage Management
eCornell - Hospitality Management
eCornell - Hotel Revenue Management
eSpelman - Project Management
Penn Foster - Career Readiness Botcamp
Hilton University - Food safety for Managers
Hilton University - Dealing with Complaints and difficult guests
Harvard ManageMentor - Team Management
Linkedln - How to resolve conflicts
Napa Valley Wine Academy - WSET Level 1 and 2
AHLEI - Certified Restaurant Server
LANGUAGES
English Proficient
Russian Intermediate
Turkish Native
Interests
- Hiking and Swimming are my two outdoor actives I am highly interested in for fun
- Self-development for personnel growth
- Trying new restaurants are my passion
Timeline
Server
Parc 55 San Francisco – A Hilton Hotel
05.2025 - Current
In Room Dining Server
Rosewood Sand Hill Hotel
05.2024 - 04.2025
Property Manager
Latitude 38 Housing Services
04.2023 - 01.2026
Food and Beverage Server ( J1 INTERNSHIP )
Fairmont San Francisco
10.2022 - 10.2023
Bachelor of Science - Hospitality & Tourism Management
AHEP University
Bachelor of Science - Hospitality & Tourism Management Exchange student
University of Szczecin