HAMDA ISMAIL
Toronto,Canada
Summary
Detail-oriented Project Management student with hands-on experience coordinating tasks and documenting workflows. Skilled in scheduling, reporting, and stakeholder communication in fast-paced environments. Utilizes project management tools such as MS Project and Asana to track deliverables and ensure timely outcomes.
Overview
10
10
years of professional experience
Work History
Centre for Business Career Fair
George Brown College
05.2025 - 08.2025
- Coordinated targeted employer outreach plan, enhancing connections with key industry partners.
- Proposed innovative ideas and solutions that strengthened team collaboration and project outcomes.
- Developed customized resumes and tracked follow-ups, ensuring alignment with structured project timeline.
- Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
Personal Support Worker (PSW)
St. Joseph's Health Centre
Guelph, Canada
01.2023 - 01.2024
- Supported patients with care, mobility, and daily living activities, ensuring safety and dignity.
- Partnered with nurses and interdisciplinary teams to relay patient needs and updates effectively.
- Documented patient observations to improve reporting accuracy and assist in care planning.
- Developed teamwork, multitasking, and conflict-resolution skills in fast-paced clinical environment.
Technical Customer Support Supervisor
RideCO
Waterloo, Canada
01.2022 - 01.2024
- Coordinated client support issues with internal technical teams to ensure timely resolution and maintain service quality.
- Delivered technical assistance to customers via phone and email, enhancing customer satisfaction.
- Trained new employees on operational procedures and company standards, facilitating smooth onboarding and integration.
- Supported process improvement initiatives by documenting processes and conducting root-cause analysis.
- Created weekly performance and trend reports that enhanced workflow efficiency and informed decision-making.
Customer Service Representative
Rogers
Guelph, Canada
01.2019 - 01.2022
- Handled 60 customer cases daily, ensuring accurate information and timely resolutions to improve customer experience.
- Maintained detailed case records, facilitating effective follow-up and contributing to higher customer satisfaction.
- Collaborated with billing and technical departments, streamlining processes to enhance cross-team efficiency.
Sales Associate team lead
Forever 21
Guelph, Canada
01.2016 - 04.2018
- Handled customer inquiries and resolved issues with professionalism and care.
- Enhanced customer shopping experience by assisting with inquiries and optimizing merchandising displays.
- Coordinated scheduling and task assignments to ensure balanced team workload.
- Developed training program for new staff to streamline onboarding process.
Education
Business Administration - Project Management
George Brown College
Toronto, ON04.2027
High School Diploma -
01-2018
Skills
- Project management
- Stakeholder management
- Project scheduling
- Scrum management
- Quality control
- Risk assessment
- Technical support
- MS Office
- Analytical thinking
- Problem Solving
- Time management
- Customer service
Projects
Project Management Simulation, George Brown College, 01/01/24, Managed scope, schedule, cost, and team morale in a simulated project environment., Created project reports, analyzed risks, and evaluated trade-offs to meet performance targets., Practiced decision-making and stakeholder communication to support project outcomes.
Timeline
Centre for Business Career Fair
George Brown College
05.2025 - 08.2025
Personal Support Worker (PSW)
St. Joseph's Health Centre
01.2023 - 01.2024
Technical Customer Support Supervisor
RideCO
01.2022 - 01.2024
Customer Service Representative
Rogers
01.2019 - 01.2022
Sales Associate team lead
Forever 21
01.2016 - 04.2018
Business Administration - Project Management
George Brown College