Halley Parnitzky
Abbotsford,BC
Summary
Highly-motivated team member with desire to take on new challenges. Winning attitude, strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on setting high expectations and raising service standards whilst ensuring all team members thrive.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Boston Pizza
Edmonton, AB
02.2025 - 08.2026
- Managed daily dining room and kitchen operations for Boston Pizza service standards
- Scheduled staff shifts and balanced labor coverage across busy service periods
- Trained team members on guest service, food handling, and restaurant procedures
- Resolved guest concerns and supported positive dining experiences
- Enforced health, safety, and sanitation practices throughout restaurant operations
- Supervised cash handling, tills, and end-of-day reconciliation tasks
- Coordinated opening and closing duties with front-of-house and kitchen teams
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved conflicts among employees in an effective manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Bar Server
Boston Pizza
Edmonton, AB
02.2025 - 08.2026
- Greeted guests and welcomed them to make themselves comfortable
- Presented menus and explained daily specials to guests.
- Took food and beverage orders using POS system.
- Make and deliver all alcoholic and non alcoholic beverages to customers
- Set customers up for food service prior to food being delivered
- Coordinated with kitchen staff on order timing and modifications.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained clean, organized service stations and dining room appearance.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Maintained clean slot areas and organized nearby equipment.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Count all tills prior to passing off till to the next shift
- Preform daily cashout prior to shift ending
Waitress/Front of House Manager
Original Joes
Edmonton, Alberta
04.2023 - 01.2025
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Stayed informed about daily specials, new menu items, promotions
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Cafe Celeste
Edmonton, AB
02.2021 - 04.2023
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Hostess
Cafe Celeste
Edmonton, AB
12.2020 - 01.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Certificate - Bookkeeping Specialty
Northern Alberta Institute of Technology
Edmonton, AB04-2016
High School Diploma -
St. Joseph Catholic High School
Edmonton, AB07-2014
Skills
- Food inspection
- Relationship management
- Food safety understanding
- Liquor, wine and food service
- High-volume dining
- Strong leadership
- Problem-solving aptitude
- Adaptability and Flexibility
Serving certificates
- BC serve it right
- Proserve certificate (alberta)
- Smart serve (alberta)
- Food safe certificate (alberta)
- Protect security certificate (alberta)
- First aid certificate
Timeline
Restaurant Manager
Boston Pizza
02.2025 - 08.2026
Bar Server
Boston Pizza
02.2025 - 08.2026
Waitress/Front of House Manager
Original Joes
04.2023 - 01.2025
Server
Cafe Celeste
02.2021 - 04.2023
Hostess
Cafe Celeste
12.2020 - 01.2021
High School Diploma -
St. Joseph Catholic High School
Certificate - Bookkeeping Specialty
Northern Alberta Institute of Technology