Balraj Kaur
Markham,ON
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Popeye's Louisiana Kitchen - HZ Foods
Toronto, ON
03.2018 - 05.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by 5% optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Accounting Assistant
Yes Bank
Jalandhar , Punjab
02.2016 - 10.2017
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Supported continuous improvement efforts within department, actively participating in training sessions and workshops.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Transferred data and documents to facilitate system migration and software updates.
- Used accounting software to prepare weekly and monthly financial reports
Education
Diploma - General Business
Seneca College of Applied Arts And Technology
Toronto04.2020
Basic Training Diploma - Business Accountancy
HMV College
Jalandhar04.2017
High School Diploma -
Akal Academy
Bilga 04.2016
Skills
- Multitasking and Organization
- Microsoft Excel
- Cash Flow Management
- Accounts Payable and Receivable
- Food inspection
- Customer loyalty
- Staff Scheduling
- Operations Management
- Conflict resolution techniques
- Point of Sale (POS) system operation
- Customer-Oriented
- Month-end reports
- Bookkeeping
- Invoicing and collections
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
urdu
Full Professional
Certification
- Licensed Security Guard
- Licensed first aid and CPR
- Certified Dispatcher and Brokerage
Timeline
Restaurant Manager
Popeye's Louisiana Kitchen - HZ Foods
03.2018 - 05.2024
Accounting Assistant
Yes Bank
02.2016 - 10.2017
Diploma - General Business
Seneca College of Applied Arts And Technology
Basic Training Diploma - Business Accountancy
HMV College
High School Diploma -
Akal Academy
- Licensed Security Guard
- Licensed first aid and CPR
- Certified Dispatcher and Brokerage
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