Haley Tillis
Coachella
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Indio, CA
10.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize product selection and availability for clients.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized Walmart's online ordering system to fulfill customer requests accurately.
- Assisted customers in locating products efficiently within the store layout.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Walmart
Indio, CA
07.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service requests to enhance shopping experience.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Collaborated with team members to streamline checkout processes for improved customer flow.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, fostering a positive store environment.
- Monitored inventory levels at the register, notifying management of restocking needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Personal Shopper
Walmart
Indio, CA
08.2021 - 06.2023
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Assisted customers in locating products efficiently within the store layout.
- Utilized Walmart's online ordering system to fulfill customer requests accurately.
- Maintained knowledge of current promotions and special offers to enhance customer experience.
- Adapted quickly to changing inventory levels and adjusted shopping strategies accordingly.
- Ensured compliance with company policies during all personal shopping interactions and transactions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
High School Diploma -
Indio High School
Indio, CA07-2021
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Customer relations
- Upbeat and outgoing attitude
- Heavy lifting
- Documentation and reporting
- Product knowledge
- Delivery management
- Shopping management
- Deadline driven
Timeline
Personal Shopper
Walmart
10.2024 - Current
Cashier
Walmart
07.2022 - 06.2023
Personal Shopper
Walmart
08.2021 - 06.2023
High School Diploma -
Indio High School