HALEY PHILLIPS

Compassionate customer and patient-focused service skills. Worked as a Keyholder at Under Armour, demonstrating ability to open and close the store. Supported adults at Creative Aspirations, showcasing exceptional listening and collaboration abilities. Recognized for taking proactive approaches in identifying and addressing issues, by supporting individual needs and building rapport.

• Medical Terminology - (Canadian Red Cross)
• ASIST Training (Applied Suicide Intervention Skills Training) - (Living Works)
• Deaf and Hard of Hearing Fundamental Training - (Udemy)
• TeleHealth Training - (PESI)

Pediatric Volunteer, Trillium Health Partners-Credit Valley Hospital. Mississauga, ON, 08/19 - 03/20

• Minimized stress and anxiety for pediatric patients and their families
• Provided emotional support for families facing difficult diagnoses or treatments
• Contributed to a sense of control and safety to the environment

Student Volunteer, Dance Ability Movement. Mississauga, ON, 10/14 - 05/17

• Helped children, youth, and adults with exceptionalities find confidence and joy in dance movement
• Performed onstage with students at Living Arts Centre for year-end recital

Youth Volunteer, Trillium Health Partners-Credit Valley Hospital. Mississauga, ON, 07/14 - 04/17

• Sip'n'Go water transport program for adult inpatients
• Participated in patient-centred training geared to make patients and families feel comfortable and respected
• Adhered to institutional policies and procedures while maintaining confidentiality