Recently completed Practical Nursing program at Oulton College seeking to use earned skills and knowledge to assist in a long term care facility. Excellent interpersonal skills and a dedicated worker with a sense of purpose to provide excellent care for patients.
Hi, I’m
JESSICA BELENSON
Riverview,NB
Summary
Overview
17
years of professional experience
Work History
The Body Shop
Sales Associate/Keyholder
02.2021 - Current
Job overview
- Support the achievement of shop sales targets in addition to reaching individual KPIs established by the business
- Drive new product launches and initiatives within the shop
- Deliver the highest level of customer service and product knowledge by utilizing The
- Body Shop training and development material
- Demonstrate a positive brand image as outlined by The Body Shop at all times
- Participate in and complete company training programs
- Open and close cash register, and do balancing at the end of the shift
Brunswick News
Inbound Classified Sales Representative
11.2017 - 08.2021
Job overview
- Provide front-line customer support in a fast-paced environment
- Provide details of new and existing products to potential and existing customers
- Process different types of payments and cash handling
- Complete the balancing report for the entire department every day
- Proofread preliminary pages and approve
- Able to meet sales targets and upsell ads when necessary
- Work at the front desk as a receptionist occasionally
Charm Diamond Centres
Sales Associate
05.2020 - 12.2020
Job overview
- Provide professional and superior sales and service to all customers
- Understand and exceed all company sales standards
- Handle minor in-store repairs and jewelry cleaning
- Participate in and complete company training programs
Naturalizer
Sales Associate/Keyholder
12.2019 - 03.2020
Job overview
- Sell shoes to meet and exceed sales target goals
- Maintain visual standards consistent with company guidelines and expectations
- Process shipments and complete tasks as directed
- Process returns and exchanges
- Open, close cash register, and do balancing at the end of the shift
Service Professional
Customer, Purolator
07.2017 - 10.2017
Job overview
- Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
- Provide correct and updated information to customer inquiries on rates, transit times, products, procedures, etc
- For any shipments being delivered to domestic destinations
- Handle difficult customers, listen to and document any of their complaints and escalate when necessary
- Track packages and create cases when necessary
- Direct customers to the appropriate department when required
- Complete all necessary forms relative to customer service
Asurion
Technical Support Representative/Customer Service
08.2016 - 06.2017
Job overview
- Troubleshoot problems regarding hardware, OS, applications, and device compatibility
- Excellent computer, spoken, and interpersonal communication skills
- Ability to retain the detailed information needed to solve complex problems
- Good organizational skills and the ability to multitask
- Use a variety of software tools and search engines across multiple platforms and operating systems, including Windows, Android, Blackberry, and iOS
- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Provide 1 call resolution whenever possible
Xerox Business Services
Customer Care Trainer
10.2015 - 05.2016
Job overview
- Conduct product training using instructor-led materials, computer-based information, demonstrations, and group discussions
- Prepare and administer mastery tests and mock calls to evaluate learners’ progress
- Provide coaching, feedback, and supervision during all stages of the training process
- Conduct new hire progression, up-training, and enhancement training activities
- Create and provide updated, accurate, and timely reports to the Training Manager
- Conduct side by side observation, call listening, and huddle sessions to identify learners’ strengths and areas of improvement
- Participate in Train The Trainer sessions
- Submit reports at the end of every class
Go-VA Incorporated
Executive Assistant
02.2015 - 09.2015
Job overview
- Send daily email digests and monthly newsletters
- Screen and organize emails
- Liaise with other departments, groups, or companies on behalf of the Director
- Update company websites
- Transcribe audio files
- Modify and submit rewritten articles to the Director
Convergys
Associate Trainer
07.2013 - 01.2015
Job overview
- Conduct language training for the first week to gauge learners’ communication skills
- Do calibration sessions at the end to certify learners for them to proceed with Product Training
- Deliver client-focused training on new hires, product updates, and recursive processes
- Coach students and monitored their progress toward performance standards
- Handle training for both chat and support group
- Submit reports at the end of every class
Convergys
Back Office Customer Service Representative
06.2012 - 06.2013
Job overview
- Communicate with customers accurately and promptly per company policies
- Perform data extraction and analysis
- Perform ad-hoc tasks for projects such as reviewing rejected enrollment submission
Lexmark Research and Development
Sales Supplies Representative
10.2008 - 03.2011
Job overview
- Handle Lexmark’s accounts in an effort to increase their sales revenue
- Monitor resellers with their current status on the Incentive Program via phone or email
- Serve as a liaison between internal managers, representatives, and customers
- Process special bid requests for local and national end-user accounts
- Prepare documents and files requested by Territory Sales Managers
Teleperformance
Customer Service Representative/Sales Specialist
07.2006 - 03.2008
Job overview
- Take action to prevent and mitigate identity theft
- Assist customers with their credit card transaction inquiries
- Hit a 3 minute average handling time of a call in a range of 70-90 calls per day
- Answer questions and process customer orders
RIVER OF PRIDE
08.2018
Job overview
- Joins the pride parade as a flag holder
MAGMA
07.2018 - Current
Job overview
- Extends support to any events by taking photos
- Participates by being a festival ambassador
Vision Mate | CNIB
09.2016 - Current
Job overview
- Assists visually impaired persons in daily tasks
Education
Mindanao State University – IIT
Bachelor of Arts from English
University Overview
Skills
Patient Careundefined
Timeline
Sales Associate/Keyholder
The Body Shop
02.2021 - Current
Sales Associate
Charm Diamond Centres
05.2020 - 12.2020
Sales Associate/Keyholder
Naturalizer
12.2019 - 03.2020
RIVER OF PRIDE
08.2018
MAGMA
07.2018 - Current
Inbound Classified Sales Representative
Brunswick News
11.2017 - 08.2021
Customer, Purolator
Service Professional
07.2017 - 10.2017
Vision Mate | CNIB
09.2016 - Current
Technical Support Representative/Customer Service
Asurion
08.2016 - 06.2017
Customer Care Trainer
Xerox Business Services
10.2015 - 05.2016
Executive Assistant
Go-VA Incorporated
02.2015 - 09.2015
Associate Trainer
Convergys
07.2013 - 01.2015
Back Office Customer Service Representative
Convergys
06.2012 - 06.2013
Sales Supplies Representative
Lexmark Research and Development
10.2008 - 03.2011
Customer Service Representative/Sales Specialist
Teleperformance
07.2006 - 03.2008
Mindanao State University – IIT
Bachelor of Arts from English
05.2006
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