Haley Cortese
Brampton,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proficient in various computer skills, including HTI and Microsoft Word.
Overview
12
12
years of professional experience
Work History
Placement at Dundas Street Medical Shelter
The Salvation Army
01.2024 - Current
- Screened and directed phone calls appropriately
- Conducted intake assessments, discharges, as well as re-admits
- Assisted with administrative tasks surrounding disbursements
- Daily case-notes for client interaction, important updates/notices
- Organizing and disbursing donations accordingly
- Providing essential supports to residents in a compassionate matter
- Worked with clients surrounding harm reduction and safer using
- Assisted housing workers and residents with COHB and other applications surrounding housing
Receptionist/Administrative Assistant
Brampton Vascular Clinic
01.2021 - 01.2022
- Greeting office visitors and managing patient intake
- Answering and routing incoming calls
- Scheduling appointments for patients
- Filing medical records and performing other administrative duties as required
- Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information
Camp Leader
Good Shepherd Women’s Services
01.2013 - 01.2019
- Camp Leader for children who fled domestic violence
- Mentorship
- Emotional/academic support
- Administrative work
- Crisis intervention
- Maintain a professional/confidential relationship with parents and children
Education
St. Thomas Aquinas SS
Brampton, ONSocial Service Worker Diploma -
Sheridan College
Brampton, ON01.2025
Skills
- Excellent organization skills
- Human Rights 101 Certificate
- Proficient in HTI and Microsoft Word
- Friendly, positive attitude
- Teamwork and collaboration
- Navigating unique experiences
Timeline
Placement at Dundas Street Medical Shelter
The Salvation Army
01.2024 - Current
Receptionist/Administrative Assistant
Brampton Vascular Clinic
01.2021 - 01.2022
Camp Leader
Good Shepherd Women’s Services
01.2013 - 01.2019
Social Service Worker Diploma -
Sheridan College
St. Thomas Aquinas SS
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