Haley Arena
Sacramento
Summary
Dynamic professional excelling in customer engagement and sales through clear communication and product expertise. Proven ability to streamline workflows and enhance content quality. Recognized for creating personalized beverages as a Barista, fostering a friendly atmosphere while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Cashier
William Sonoma
11.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Content Coordinator
University of Washington Esports
07.2022 - 06.2024
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Established and implemented workflows to streamline editing processes.
- Drove accuracy of content through careful proofreading and fact-checking.
Barista
Los Gatos Coffee Roasting
06.2023 - 09.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Barista
Philz Coffee
03.2021 - 09.2022
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Science - Biochemistry
University of Washington
Seattle, WA08-2024
Skills
- Opening and closing duties
- Coffee expertise
- Friendly and outgoing
- Workflow management
- POS systems
- Clear communication
Timeline
Cashier
William Sonoma
11.2024 - 01.2025
Barista
Los Gatos Coffee Roasting
06.2023 - 09.2023
Content Coordinator
University of Washington Esports
07.2022 - 06.2024
Barista
Philz Coffee
03.2021 - 09.2022
Bachelor of Science - Biochemistry
University of Washington
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