Halana Watson

As the Sales and Leasing Lead Management Assistant I supports the sales and leasing team by managing leads, coordinating property showings, and assisting with leasing paperwork. This role involves responding to inquiries, following up with potential tenants, and maintaining accurate records in the property management system. As an assistant I also helps with marketing efforts, including updating listings and organizing promotional materials. Strong communication and organizational skills are essential to ensure a smooth leasing process and high customer satisfaction. Additionally, this position requires attention to detail and the ability to work collaboratively within a fast-paced real estate environment.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.