Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
References
Timeline
Generic

Chandandeep Kaur

Winnipeg,Canada

Summary

Dynamic sales leader with a proven track record at Pandora's, excelling in revenue growth and team motivation. Adept at crafting innovative sales strategies and fostering exceptional customer experiences. Known for outstanding communication and problem-solving skills, consistently surpassing KPIs and driving brand loyalty through authentic connections.

Overview

5
5
years of professional experience

Work History

Sales Lead Management

Pandora's
Winnipeg, Canada
08.2023 - Current
  • Delivered amazing KPI numbers. With the highest sales and KPI.
  • Best diamond seller.
  • Developed and implemented sales strategies to increase market share and profitability.
  • Conducted regular training sessions for new and existing sales staff members.
  • Achieved company growth and brand development through market expansion and sales.
  • Resolved customer complaints quickly while maintaining high standards of service excellence.
  • Represented the company at trade shows, conferences and other public relations events.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
  • Coached, developed and motivated team to achieve revenue goals.
  • Executed strategic sales plans to expand customer base and revenue.
  • Ensured that all team members adhered to established processes and procedures.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Taught proven selling techniques and promoted cross-selling of additional offerings to sales team.
  • Worked jointly with team members to assist with closing of leads.
  • Managed a team of 10+ sales representatives in a fast-paced environment.

Sales Associate

Pandora's
Winnipeg, Canada
11.2021 - 08.2023
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Developed trusting relationships with customers by making personal connections.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Conducted product demonstrations to highlight features and benefits.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Seasonal Educator

LULULEMON
Winnipeg, MB
06.2022 - 08.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed promotional strategies to increase sales volume.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Recommended, selected and located merchandise based on customer desires.
  • Used technology resources to assist customers in locating and selecting items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed transactions using a point-of-sale system.
  • Processed credit card transactions quickly and securely.
  • Answered store and merchandise questions and led customers to wanted items.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Maintained records related to sales for store management.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Organized stockroom shelves according to size, color or style.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Conducted inventories on a regular basis to track stock levels.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Personal Shopper

Real Canadian Superstore
Winnipeg, Canada
06.2020 - 01.2021
  • Collected and packed goods according to the customer's specifications.
  • Managing orders, listing and sorting them, and assigning employees to work on different orders.
  • Training new colleagues. Providing the colleagues with the basic information about daily work and telling them some techniques and tactics to do the work effectively.
  • Answering customer questions and dealing with customer problems.
  • Concierge duties, leading and motivating colleagues, and ensuring the smooth operation of the department.
  • Handling calls and the service desk, answering calls, making refunds, and processing bills. Resolving customer problems.
  • Tracked inventory levels and restocked items as needed.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Assisted teammates with daily tasks during peak periods.

Education

Bachelor of Science - Computer And Information Sciences

UNIVERSITY OF MANITOBA
04-2026

HIGH SCHOOL -

Saint Fateh Singh International School
08.2019

Skills

  • Project management
  • Problem solving
  • Time management
  • Sales strategies
  • Territory and account management
  • Verbal and written communication
  • Problem-solving abilities
  • Sales records management
  • Active listening
  • Cross-channel marketing
  • Team leadership
  • Revenue growth
  • Staff management
  • KPI analysis
  • Inventory management
  • Operations management
  • Decision-making
  • Goal setting and achievement
  • Proposal development
  • Management and organizational skills
  • Creative problem-solving skills
  • Quick learner
  • Hard worker
  • Leadership qualities
  • Responsible
  • Flexible and adaptable to changes
  • Excellent communication skills
  • Optimistic approach
  • Empathetic behavior
  • Critical thinking
  • Strategic ideas
  • Strong communication
  • Great presentations
  • Organized leader
  • Effective influencer
  • Bold and confident in speech
  • Adaptive to all kinds of environments
  • Focused on client demand
  • Facing challenges
  • Leading and motivating
  • Knowledgeable in business-related software
  • Customer service skills
  • Excellent KPI numbers
  • Exceptional sales skills

Awards

  • Scholarship in studies for being best field athlete (High Jump). National Gold Medalist. Presented my city as well as my school. Newspaper headlines (Danik Bhaskar)
  • Won awards for debates in school
  • Organized MUN (Model United Nations) youth conferences in my city
  • Won trophies in multiple sports
  • 4 Times National level player and Gold Medalist with a Record (certificates available)

Volunteer Experience

  • Volunteer Tutor, At educational academies
  • President, Of sports club
  • Campaign Volunteer, Acknowledging people about cancer and its treatment in campaigns

Languages

English
Full Professional
French
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Sales Lead Management

Pandora's
08.2023 - Current

Seasonal Educator

LULULEMON
06.2022 - 08.2022

Sales Associate

Pandora's
11.2021 - 08.2023

Personal Shopper

Real Canadian Superstore
06.2020 - 01.2021

Bachelor of Science - Computer And Information Sciences

UNIVERSITY OF MANITOBA

HIGH SCHOOL -

Saint Fateh Singh International School

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Chandandeep Kaur