HALA Gomari
Brampton,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
RED CROSS
KENITRA, MOROCCO
01.2024 - 05.2025
- Bandaged wounds and determined necessity for stitches or sutures.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Performed CPR and used defibrillator on cardiac patients.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Performed initial assessments on patients to determine their condition, including taking vital signs such as pulse, respiration rate and blood pressure.
- Cleaned and sanitized ambulance and supplies between calls.
- Positioned patients in preparation for treatment and transport.
Call Center Representative
GLOVO
KENITRA, MOROCCO
06.2024 - 10.2024
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor - Arabic
LYCEE QUALIFIANT IBN BATOUTA
MOROCCO06-2017
Skills
- Administrative tasks
- Client relations strength
- Customer service
- Attention to detail
- First aid trained
Languages
ENGLISH
Professional
Arabic
Full Professional
Certification
- FIRST AID MOROCCO
Affiliations
- COOKING
- READING
References
References available upon request.
Timeline
Call Center Representative
GLOVO
06.2024 - 10.2024
Volunteer
RED CROSS
01.2024 - 05.2025
Bachelor - Arabic
LYCEE QUALIFIANT IBN BATOUTA
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