Preeti Sharma
Edmonton,Canada
Summary
I am excited to apply my fast typing abilities and expertise in database management to support our department's objectives. I excel at resolving complex customer issues through attentive listening and informed decision-making. With a keen eye for detail and a strong commitment to customer service, I communicate effectively both in writing and verbally. My exceptional organizational skills enable me to juggle multiple priorities while consistently meeting tight deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
MCHB
04.2023 - 07.2024
- Commitment: Adhere to the agreed schedule and duration of the volunteering role
- Reliability is crucial for maintaining the flow and effectiveness of the organization’s operations
- Follow Instructions: Carry out tasks as directed by the volunteer coordinator or supervisor
- This may include specific guidelines for handling tasks or interacting with people
- Professionalism: Maintain a professional attitude and appearance
- Be punctual, respectful, and considerate in all interactions with staff, clients, and fellow volunteers
- Communication: Communicate clearly and promptly about any issues or challenges you encounter
- Provide feedback as requested to help the organization improve its processes
- Confidentiality: Respect the privacy of individuals and handle any sensitive information with discretion
- This is particularly important if working with personal or confidential data
- Health and Safety: Follow all health and safety guidelines provided by the organization
- Ensure that you understand and adhere to any safety protocols to protect yourself and others
- Teamwork: Work cooperatively with other volunteers and staff members
- Be open to feedback and willing to support others in achieving common goals
- Training: Attend any required training sessions to perform your role effectively
- Stay informed about the organization’s mission, policies, and procedures
- Respect and Empathy: Show empathy and respect towards those you are serving
- Understand the mission of the organization and engage with it fully
- Feedback: Provide constructive feedback to the organization regarding your volunteer experience
- Your insights can help improve the program and volunteer experience for others
- Adherence to Policies: Follow the organization's policies and procedures, including those related to dress code, conduct, and the use of resources
Administrative Assistant
Oshan Immigration
Edmonton, Canada
04.2022 - 04.2024
- Company Overview: Immigration services provider in Edmonton, Alberta
- Preparation, formatting, and editing of documents and correspondence
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Create and maintain employee profiles
- Complete data entry and billing
- Handling routine emails, and other miscellaneous administrative/clerical requests
- Intermediate to advanced proficiencies in MS Office and Google required
- Progressive administrative experience in busy, corporate environments
- Prepare and distribute employment offer letters for employees
- Create employment verification letters when requested
- Update employee files on a timely basis
- Immigration services provider in Edmonton, Alberta
Customer Service Representative
Vishal Megamarts
Jalandhar, India
12.2021 - 01.2022
- Company Overview: Retail company in Jalandhar, India
- Provided outstanding support to customers through various channels including phone, email, and live chat, achieving a Vishal Megamarts satisfaction rating
- Handled an average of Vishal Megamarts customer interactions per day, resolving issues promptly and effectively
- Managed complex customer complaints, troubleshooting technical issues and providing solutions that improved customer retention by Vishal Megamarts
- Processed orders, returns, and exchanges accurately while maintaining up-to-date knowledge of product offerings
- Trained and mentored new team members, contributing to a Vishal Megamarts increase in team performance and customer satisfaction
- Provided product recommendations and up-sell opportunities, contributing to a Vishal Megamarts increase in sales revenue
- Maintained visual merchandising standards and kept the sales floor organized and inviting
- Retail company in Jalandhar, India
Sales Manager
Honda
Jalandhar, India
12.2019 - 11.2021
- Company Overview: Automobile manufacturer in Jalandhar, India
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of your salespeople
- Achieve realistically set weekly targets in a performance centric, competitive environment
- Automobile manufacturer in Jalandhar, India
Admission Administrator
GNA University
Hoshiarpur, India
05.2017 - 11.2019
- Company Overview: Educational institution in Hoshiarpur, India
- Provide students with information about admission process and answer any questions they have
- Review student applications, including their test scores, grades, and extracurricular activities
- Assist in recruiting new students by overseeing promotional events and campus tours
- Examine the current admission process and recommend changes when necessary
- Process paperwork for accepted students
- Update and maintain a database of students’ information
- Refer students to program directors or the financial department for specific information
- Guide students through the application and acceptance process
- Document expenses and submit reports
- Formatting and filing of policies and procedures
- Data entry, scanning and filing of documents
- Plan events, complete inventory, ordering, receiving and stocking supplies
- Providing reception, clerical and administrative support services
- Processing and maintaining student attendance and registration
- Achieve realistically set weekly targets in a performance centric, competitive environment
- Updating and maintaining Zone and Google calendars
- Assisting in the preparation of school events
- Providing library support
- Coordinating supply and University volunteers
- Educational institution in Hoshiarpur, India
Education
Master Of Computer Application -
04.2015
High School Diploma -
03.2011
Bachelor Of Computer Application -
City
City, IndiaSkills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail
- Proficient in CRM software
- Proficient in Microsoft Office Suite
- Ability to manage multiple tasks
- Ability to prioritize effectively
- Experience with conflict resolution
- Experience with de-escalation techniques
- Empathetic
- Patient
- Customer-focused attitude
- Efficient task management
- Maintains accurate records
- Ensures data integrity
- Ensures data accessibility
- Organizes complex schedules
- Handles appointments
- Resolves conflicts
- Streamlines workflows
- Implements improvements
- Boosts productivity
- Facilitates clear communication
- Prepares documentation
- Resolves issues
- Adapts to changing circumstances
- Ensures accuracy
- Ensures thoroughness in administrative tasks
- Clerical Support
- Data Entry
- Computer Skills
- Administrative tasks
- Positive Attitude
- Administrative Support
- Teamwork and Collaboration
- MS Office
- Social Media Management
- Filing and Recordkeeping
- Document Management
Certification
- Early Childhood Education Credential (ECE)
Residencystatus
Permanent Resident
Jobpreferences
Full-time
Languages
- Intermediate English (Written, Verbal, Reading, Listening)
- Fluent Hindi
- Fluent Punjabi
References
Available Upon Request.
Timeline
Volunteer
MCHB
04.2023 - 07.2024
Administrative Assistant
Oshan Immigration
04.2022 - 04.2024
Customer Service Representative
Vishal Megamarts
12.2021 - 01.2022
Sales Manager
Honda
12.2019 - 11.2021
Admission Administrator
GNA University
05.2017 - 11.2019
Master Of Computer Application -
High School Diploma -
Bachelor Of Computer Application -
City
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