Hala Abokhalil
Vancouver,BC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
years of professional experience
Work History
Royal Services Agent
Fairmont Vancouver Airport
02.2025 - Current
- Supported the management team by completing administrative tasks such as data entry, reporting, and maintaining files in an organized manner.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries, concerns, and requests.
- Acted as a knowledgeable resource for guests, providing information on local attractions, events, and dining options tailored to their interests.
- Boosted overall guest satisfaction rates by identifying areas for improvement in processes or procedures within the Royal Service department.
Assistant Manager
Merchants of Dream
09.2024 - 11.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Server
Saba Foods
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Hotel And Tourism
Canadian College
Vancouver, None06-2024
High School Diploma -
King George Secondary
Vancouver, BC07-2022
Skills
- Exceptional communication
- Discretion and confidentiality
- Stress tolerance
- Initiative-taking
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
Languages
English
Full Professional
Timeline
Royal Services Agent
Fairmont Vancouver Airport
02.2025 - Current
Assistant Manager
Merchants of Dream
09.2024 - 11.2024
Server
Saba Foods
01.2023 - 01.2024
Associate of Arts - Hotel And Tourism
Canadian College
High School Diploma -
King George Secondary
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