Hajar Dari
Calgary,Canada
Overview
9
9
years of professional experience
Work History
Specialist, Bilingual Customer Eperience
NEO FINANCIAL
Calgary, AB
06.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Effectively and efficiently manage each client
- Interaction from first contact to resolution;
- Manage multiple inbound/outbound client support
- Participate in team meetings and workshops
Customer service's Quality manager
Intelcia Group
Casablanca, Morocco
06.2021 - 03.2024
- Ensure that professional assignments are properly carried out by client relationship advisors
- Review and evaluate the work of client relationship advisors
- Provide a monthly report in a report format on the quality of work of client relationship advisors
- Ensure and facilitate the training of advisors in terms of customer relations on their work and quality of treatment with clients
- Brief client relationship advisors to resolve work-related issues.
Francophone Journalist
Challenge Hebdo
Casablanca, Morocco
04.2019 - 05.2021
- Select the information, collect it and verify the sources
- Do interviews
- Write unique and original articles, surveys and reports
- Perform writing activities - select articles, review titles, content, style, layout, etc
- Publish articles and content on paper (newspapers) or in digital format (websites, blog and social media)
- Collect local, national and international information through interviews, surveys or observations.
Francophone Journalist
Albayan Daily Newspaper
Casablanca, Morocco
01.2017 - 03.2018
- Do interviews
- Write articles, surveys and reports
- Publish articles and content on paper (newspapers).
Supervisors of information and customer services
Xceed Morocco
Casablanca, Morocco
09.2015 - 10.2017
- Ensure that professional assignments are properly carried out by client relationship advisors
- Review and evaluate the work of client relationship advisors
- Provide a monthly report in a report format on the quality of work of client relationship advisors
- Make supervisory calls when needed and perform the same duties as supervised employees to provide customer service information
- Ensure and facilitate the training of advisors in terms of customer relations on their work and quality of treatment with clients
- Brief client relationship advisors to resolve work-related issues.
Education
Bachelor's degree in Journalism and Communication -
Graduate Institute of Journalism and Communication
Casablanca01.2017
Secondary school diploma in Economics and Business Management -
Anoual Technical High School
Casablanca01.2013
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Specialist, Bilingual Customer Eperience
NEO FINANCIAL
06.2024 - Current
Customer service's Quality manager
Intelcia Group
06.2021 - 03.2024
Francophone Journalist
Challenge Hebdo
04.2019 - 05.2021
Francophone Journalist
Albayan Daily Newspaper
01.2017 - 03.2018
Supervisors of information and customer services
Xceed Morocco
09.2015 - 10.2017
Bachelor's degree in Journalism and Communication -
Graduate Institute of Journalism and Communication
Secondary school diploma in Economics and Business Management -
Anoual Technical High School