Hailey McCoy
Cochrane,AB
Summary
Invested Social Service Worker dedicated to forming trusting relationships and advocating for the best interest of clients. I pride myself on being respectful and compassionate with the clients I work alongside with. I offer broad range of skills as I have had the opportunity to work alongside those challenged with: poverty, mental health, substance misuse, developmental delays, criminal justice issues etc. I have always been passionate about the Social Work field for as long as I can remember and look forward to broadening my skills and professional development within your agency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Protection Worker
North Eastern Child And Family Services
2023.06 - 2023.12
- Improved child safety by conducting thorough home assessments and addressing potential hazards.
- Enhanced family functioning through the development and implementation of tailored case plans.
- Collaborated with multidisciplinary teams to ensure comprehensive support for children and families in need.
- Managed caseloads efficiently, prioritizing cases based on urgency and risk level.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Collected information through observation and interviews with children, parents, relatives and neighbors.
- Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
Protection Support Worker
North Eastern Ontario Family & Children's Services
2023.05 - 2023.06
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Assisted in child and client transportation
- Supervised access visits
- Completed access visit callenders
- Updated contact logs
- Completed administration work
Cafe Worker/Child Care/Key Holder Supervisor
3 Beasts Indoor Playground
2017.09 - 2018.09
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Childcare IE: taking care of children, managing birthday parties, supervising playtime within the playground
- Supervised child-care camps
Sales Associate
Carey Grant Clothing
2015.09 - 2016.01
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server/Waitress
Country Haven
2013.06 - 2014.01
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Walmart Supercentre
2013.01 - 2013.06
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor's - Social Work
Algoma University
04.2026
Diploma - Social Service Worker
Northern College of Applied Arts And Technology
04.2022
GED -
Georgian College of Applied Arts And Technology
09.2018
Skills
- Child Protection
- Caseload Management
- Crisis Intervention
- Cross-Departmental Collaboration
- Problem-solving abilities
- Trauma-informed care
- Substance abuse awareness
- Critical thinking
- Disability awareness
- Mental health understanding
- Case management
- Behavioral observation
Languages
English
Full Professional
Certification
- ASIST Training
- Crisis Intervention Training
- Car Seat Training
- Forensic Interviewing Training alongside Timmins Police Service
- CPIN Training
Class 5 License
Use of own vehicle
Timeline
Child Protection Worker
North Eastern Child And Family Services
2023.06 - 2023.12
Protection Support Worker
North Eastern Ontario Family & Children's Services
2023.05 - 2023.06
Cafe Worker/Child Care/Key Holder Supervisor
3 Beasts Indoor Playground
2017.09 - 2018.09
Sales Associate
Carey Grant Clothing
2015.09 - 2016.01
Server/Waitress
Country Haven
2013.06 - 2014.01
Cashier
Walmart Supercentre
2013.01 - 2013.06
Bachelor's - Social Work
Algoma University
Diploma - Social Service Worker
Northern College of Applied Arts And Technology
GED -
Georgian College of Applied Arts And Technology
- ASIST Training
- Crisis Intervention Training
- Car Seat Training
- Forensic Interviewing Training alongside Timmins Police Service
- CPIN Training
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