Hailey Ortega
Bakersfield
Summary
Striving with determination and a strong work ethic to achieve the best customer service possible, while adapting to the work environment with a positive, mindful attitude. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Hostess/Busser/Expo
Panini Kabob Grill
Current - Current
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
- Maintained a clean and organized dining area.
- Handled guest inquiries and resolved minor issues promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly and guided them to their tables.
Cashier/Server
Cataldo’s Pizzeria
07.2024 - Current
- Answering the phone & receiving & processing orders as well as online orders.
- Maintaining a clean workspace while following food safety guidelines.
- Provide customer service & cash handling, as well as credit card transactions.
- Prepping sauces, toppings, & other ingredients.
- Assembling pizza boxes & packaging salads & other menu items.
Cashier
Garcia’s Feed & Pet
01.2024 - 04.2024
- Cleaning store and stocking shelves with new inventory from daily shipments.
- Helping customers with any questions & needs.
- Caring for animals; cleaning and refilling cages, filling waters, and food.
- Cash Handling & making sure for correct price on items.
File Clerk
Michael R. Kilpatrick & Associates
07.2022 - 05.2023
- Responsible for organizing client cases according to court mandates.
- Working with paralegals to update forms correctly and calling clients for further measures on case.
Education
true - Nursing
Bakersfield College
1801 Panorama Dr08-2025
High School Diploma - 925 Jewetta Ave
Liberty High School
925 Jewetta Ave 05.2024
Skills
- Service prioritization
- Effective multitasking
- Table bussing
- Safe food handling
- Customer service
- Cash handling
- Time management
- Problem resolution
- Interactive communication skills
Accomplishments
- Member, Spanish & National Honor Society, 08/01/20 - 05/31/22
- Ambassador, Regional Occupational Center, 2022
- FFA, Regional Occupational Center, 2022 - 2024
- Volunteer, Kern County Museum, 2021
- Link Crew Leadership, Liberty High School, 08/01/20 - 05/31/23
Languages
Spanish
Native/ Bilingual
Timeline
Hostess/Busser/Expo
Panini Kabob Grill
Current - Current
Cashier/Server
Cataldo’s Pizzeria
07.2024 - Current
Cashier
Garcia’s Feed & Pet
01.2024 - 04.2024
File Clerk
Michael R. Kilpatrick & Associates
07.2022 - 05.2023
true - Nursing
Bakersfield College
High School Diploma - 925 Jewetta Ave
Liberty High School
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