Hailey Lalonde
Ottawa,ON
Summary
Trustworthy and dedicated with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Oil and Tire Technician - Seasonal
Mr Lube Oil Changes and Tires
09.2024 - 11.2024
- Improved customer satisfaction by providing timely and accurate tire services.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Utilized specialized tools and equipment to safely remove and install tires.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Checked fluids, tires, brakes, and other systems inspection.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Worked in a team-based system to complete oil and tires changes.
- Explained estimates and determined repair timelines to manage customer expectations.
Cashier/Customer Service
KFC
01.2023 - 07.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Upheld restaurant reputation with exceptional deep-cleaning services on a scheduled basis.
- Enhanced guest experience with meticulous attention to clean and sanitize tables, chairs, and other dining areas.
Education
High School Diploma -
Russell High School
Russell, ON06-2024
Skills
- Excellent customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Patience and empathy
- Safe food handling
- Reliable and punctual
- Cash handling proficiency
- Late-night shift availability
- Accustomed to shift work
Languages
English
Timeline
Oil and Tire Technician - Seasonal
Mr Lube Oil Changes and Tires
09.2024 - 11.2024
Cashier/Customer Service
KFC
01.2023 - 07.2024
High School Diploma -
Russell High School
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