Hailey Broncucio

• Collaborated with kitchen staff for timely food preparation and service efficiency.
• Maintained cleanliness and organization of dining area to ensure optimal guest experience.
• Supported inventory management by restocking supplies and monitoring product levels.
• Bussed tables between courses and loaded and unloaded trays to expedite tasks.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Delivered exceptional dining experiences through efficient food and beverage service at grill and fondue stations. Facilitated seamless dining by promptly clearing tables between courses. Enhanced guest satisfaction by preparing and serving fondue directly at tables.
• Delivered exceptional customer service in high-pressure dining environments.
• Managed multi-table sections efficiently, ensuring timely food and beverage delivery.

- Assisted in organizing private parties and group events to create enjoyable experiences for guests. Supported event coordination to promote a well-structured and engaging atmosphere.

- Executed food order taking and delivery for large parties with precision and efficiency.

- Oversaw cleanliness and restocking of food and beverage areas to ensure optimal service standards.

- Managed customer inquiries through in-person interactions and phone communications, ensuring professionalism and courtesy.

- Facilitated event setup, decoration, and teardown for birthday celebrations and corporate bookings.

- Worked flexible schedule and extra shifts to meet business needs.

• Executed food preparation and service in kitchen while upholding safety and cleanliness standards.
• Executed timely delivery of food orders to theaters and guests, ensuring high standards of professionalism.
• Managed concessions operations and guided guests in menu selections and upselling techniques.
• Ensured compliance with food-handling protocols and operated kitchen equipment to maintain safety standards.
• Managed diverse responsibilities encompassing food preparation, cleaning, guest interaction, and phone communication.
• Processed cash transactions with accuracy and efficiency.
• Assisted in inventory management, ensuring accurate stock levels were maintained.
• Managed ticket sales and concessions, ensuring efficient service during peak hours.
• Resolved customer inquiries and complaints, fostering positive relationships with patrons.