Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haia Alsmadi

Mississauga,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

paramout
Mississauga, ON
12.2022 - 02.2024
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Cashier

bita grill
Missanabie, ON
01.2022 - 12.2022
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Education

High School Diploma -

TLKennedy School
Mississauga, ON
03-2020

Skills

  • Product Promotion
  • Upselling Strategies
  • Customer Development Planning
  • Customer Success Management
  • Sales Quota Achievement
  • Sales Growth Initiatives
  • Customer Support Plan Development
  • Customer Needs Assessment
  • Customer Consulting
  • Customer Research
  • Sales Techniques Development

Timeline

Customer Service Representative

paramout
12.2022 - 02.2024

Cashier

bita grill
01.2022 - 12.2022

High School Diploma -

TLKennedy School
Haia Alsmadi