HAFSAT ENIOLA AJANI
Winnipeg,Canada
Summary
Compassionate and Dedicated Support Worker with expertise in anticipating client needs and proactively identifying and resolving issues. Demonstrates exceptional organizational skills and enhances service delivery through effective schedule management. Possesses excellent interpersonal and conflict resolution abilities. Known for delivering superior client care and administrative support, including clerical tasks and public interaction. Excels in care planning, scheduling, data entry, and database administration.
Overview
6
6
years of professional experience
Work History
Child and Youth Care Practitioner
Roots Youth Care
167 Lombard Winnipeg Manitoba
08.2024 - Current
- Conducted thorough assessments of client needs, formulating tailored interventions for optimal results.
- Created detailed progress reports to track client growth and inform appropriate adjustments in treatment plans as needed.
- Participated in ongoing professional development opportunities to stay current with best practices in the field of child and youth care.
- Established safe environments for children and youth, conducting regular safety checks and adhering to facility guidelines.
- Assisted in the organization of various events and workshops, promoting community involvement and enhancing the overall experience for participants.
- Developed strong rapport with clients, fostering trust and open communication to better understand their needs.
- Assisted with daily living tasks like meal preparation or hygiene routines while teaching self-sufficiency skills when applicable.
- Managed challenging behaviors proactively through positive reinforcement techniques that encouraged self-regulation among clients.
- Maintained accurate documentation of client interactions for future reference during team meetings or reviews with supervisory staff members.
- Facilitated group sessions focused on building life skills such as budgeting, conflict resolution, and interpersonal communication among participants.
- Implemented engaging recreational activities, promoting healthy social interactions among children and adolescents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Customer Service Representative
Foundever
Winnipeg, MB
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating the company website and placing online orders, improving overall user experience
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Child Care Provider
Project Neecheewam
Winnipeg, MB
07.2023 - Current
- Enhanced children's social skills by organizing group activities and promoting positive interactions
- Improved children's communication abilities by engaging them in age-appropriate conversations and storytelling sessions
- Supported child development through implementing various educational programs tailored to individual needs
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment
- Facilitated conflict resolution among children by teaching effective problem-solving techniques
- Managed daily routines including meals, nap time, and outdoor play sessions to maintain consistency for the children
- Collaborated with colleagues to plan unique events such as field trips or holiday celebrations for the childcare center
- Maintained accurate records of each child's attendance, medical information, and developmental milestones for parent review
Home caregiver
Compassionate care
08.2021 - 12.2022
- In this position I was responsible for the care of two wonderful young ladies
- Providing the participants their medication at the right times all throughout the day preparing the participants healthy and nutritious meals to suit any health conditions they had
- Encouraging recreational activities like walking, painting, exercising
- Taking the participants to their appointments on time
- Responsible for helping clients find their way around the vaccine centre
- Efficiently performed domestic duties, ensuring a clean and organized living environment
- Demonstrated proficiency in meal preparation, housekeeping, and other household tasks
- Developed engaging activities for individuals, promoting their overall well-being
- Fostered strong companionship and built trust with individuals through effective communication
Assistant
Maximum Reliable Management Incorporated
09.2019 - 01.2022
- Entered figures using a 10-key calculator to compute data quickly
- Observed strict confidentiality rules to maintain data integrity and protect clients
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Assessed data and information to verify entry, calculation and billing code accuracy
- Reported financial data and updated financial records in ledgers and journals
- Applied mathematical abilities daily to calculate and check figures in all areas of accounting systems
Daycare Assistant
Jill Tingo Day Care
Winnipeg, MB
06.2019 - 09.2020
- Providing Care and Companionship
- Administering prescribed medications and monitoring vital signs and behaviours
- Assessing the physical and emotional conditions of the individual
- Facilitating appropriate professional intervention when required
- Engaging individuals in suitable communities such as Lego, socializing, playing games both at home and outside the community, and participating in both swimming and skiing classes
- Assisting individuals with mobility, chores around the home, personal hygiene, eating, and drinking
- Accompanying individuals on outings and appointments
- Performing general household duties, such as cleaning, cooking, and shopping
- Maintaining a safe environment and hygiene care
Education
Landmark College
High School Diploma -
University of Manitoba
06.2022
Skills
- Management
- Problem-solving
- Communication
- Leadership
Languages
English
Full Professional
Relevanttrainings
- Current criminal record check
- Current child abuse check
- Current adult abuse check
- Non-Violent Crisis Intervention (NVCI)
- First Aid and Certification
- Hoyer Lift
- Food Handler Certificate
- WHIMS
Timeline
Child and Youth Care Practitioner
Roots Youth Care
08.2024 - Current
Customer Service Representative
Foundever
08.2023 - Current
Child Care Provider
Project Neecheewam
07.2023 - Current
Home caregiver
Compassionate care
08.2021 - 12.2022
Assistant
Maximum Reliable Management Incorporated
09.2019 - 01.2022
Daycare Assistant
Jill Tingo Day Care
06.2019 - 09.2020
Landmark College
High School Diploma -
University of Manitoba