Hafsa Salat
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support by bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Courier
One Courier
10.2021 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
Production Associate
Lush Cosmetics
08.2017 - 12.2019
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
Phone Interviewer
Access Research
08.2015 - 10.2015
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Youth Supervisor
Khalid Bin - Al Walid Mosque
05.2014 - 09.2014
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
Safety Attendant
Canada's Wonderland
10.2012 - 11.2013
- Monitored permitted space for worker safety and hazards.
- Informed entrants and supervisor on people entering permitted space.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Directed guests through park, safe pathways, entrances and exits to prioritize guest safety.
Education
Diploma - Early Childhood Education
Humber College
Toronto, ON07.2018
Skills
- Time Management
- Customer Satisfaction
- Relationship building
- Cultural intelligence
- Multitasking
- Computer Skills
Timeline
Courier
One Courier
10.2021 - Current
Production Associate
Lush Cosmetics
08.2017 - 12.2019
Phone Interviewer
Access Research
08.2015 - 10.2015
Youth Supervisor
Khalid Bin - Al Walid Mosque
05.2014 - 09.2014
Safety Attendant
Canada's Wonderland
10.2012 - 11.2013
Diploma - Early Childhood Education
Humber College
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