Hafsa Ashraf
Toronto
Summary
Dynamic E-Commerce Associate with proven expertise at Walmart in optimizing online product visibility and managing inventory. Recognized for exceptional problem-solving skills and enhancing customer satisfaction through efficient order processing and returns management. Adept in e-commerce platforms and committed to teamwork, driving repeat business and positive reviews.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-Commerce Associate
Walmart
01.2025 - 11.2025
- Processed online orders efficiently to ensure timely fulfillment and customer satisfaction.
- Managed inventory levels, utilizing Walmart's inventory management system to optimize stock availability.
- Assisted in product listings and descriptions, enhancing visibility on e-commerce platforms.
- Coordinated returns and exchanges, providing exceptional service to resolve customer issues promptly.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
Cashier
A1 CASH AND CARRY
09.2024 - 01.2025
- Maintained accurate cash drawer, ensuring proper funds were available at all times.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Followed safety protocols consistently to maintain a secure working environment.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
DMart Store
01.2021 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock assessments and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Education
Post-Graduate Certificate - Psychology
CONESTOGA COLLAGE
Milton, ON12-2025
Bachelor of Science - Psychology
GUJARAT UNIVERSITY
AHMEDABAD,INDIA05-2024
Skills
- Product listing
- Payment processing
- Online merchandising
- Performance reporting
- E-commerce platforms
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Sales experience
Languages
English
Certification
- Food and Safety Certificate.
Timeline
E-Commerce Associate
Walmart
01.2025 - 11.2025
Cashier
A1 CASH AND CARRY
09.2024 - 01.2025
Sales Associate
DMart Store
01.2021 - 11.2023
Post-Graduate Certificate - Psychology
CONESTOGA COLLAGE
Bachelor of Science - Psychology
GUJARAT UNIVERSITY