Knowledgeable with comprehensive e-commerce operations and customer service background. Successfully managed product listings, inventory control, and order fulfillment to enhance online sales performance. Demonstrated expertise in utilizing data analysis and digital marketing strategies to drive revenue growth and improve customer satisfaction.
Excellent multitasker with dedication to maintaining accuracy through long hours of meticulous work. Client-focused with training in the area of expertise.
✓ Review customer requests, resolve questions, and specifications before completing orders.
✓ Prepare orders, bills of lading, or shipping orders to route materials.
✓ Investigate and analyses client complaints to identify and resolve issues.
✓ Verify client information and validate data before creating shipping paperwork and internal documents.
✓ Inform customers by mail or telephone of unit prices, shipping dates and anticipated delays.
✓ Keep detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.