HABTESLASSI FESSEHAYE
Toronto
Summary
Building Security and Access Control Technician specializing in installing, servicing, and troubleshooting access control systems and CCTV for commercial and residential properties. Proven competence in diagnosing mechanical and electrical issues, coordinating site visits, and delivering practical solutions that enhance security and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Electronic Security & Locksmith Technician
Contractor
Toronto
01.2023 - Current
- Installed, serviced, tested, and troubleshot access control systems, enhancing security for commercial and residential properties.
- Install electric strikes, magnetic locks, card and fob readers, keypads, controllers, request-to-exit devices, power supplies, backup batteries, and related low-voltage wiring.
- Installed and serviced CCTV camera systems, optimizing camera placement, cabling, and network connectivity for effective surveillance.
- Install and repair commercial door hardware, including mortise and cylindrical locks, deadbolts, panic hardware, exit devices, door closers, storefront hardware, and latch protection.
- Diagnose mechanical, electrical, wiring, alignment, power, and programming issues affecting door security and access-control operation.
- Perform lock rekeying, key duplication, lock picking, master-key work, emergency openings, and scheduled security maintenance.
- Coordinated site visits to identify customer requirements and recommend solutions, prepared quotations, invoices, and documented completed work for accurate records.
- Work independently in occupied commercial and residential environments while maintaining professional customer service and safe work practices.
Property Maintenance Technician
InterContinental Hotel
Toronto
01.2022 - 01.2023
- Executed preventive maintenance, minor repairs, and inspections, enhancing overall building condition and safety.
- Diagnosed maintenance issues, completed repairs within scope, and coordinated with other trades when specialized work was required.
- Responded to maintenance requests and work orders, ensuring timely resolution in busy hospitality environment.
- Adhered to safety procedures, prioritized urgent requests, and maintained professional communication with guests and staff.
- Supported reliable building operation through timely service, accurate reporting, and attention to detail.
IT Support Technician
IT Mission Global Solutions
Toronto
01.2020 - 01.2022
- Delivered end-user support for Windows computers, software, peripherals, and network connectivity, ensuring seamless user experiences.
- Diagnosed hardware, operating-system, application, account, and connectivity issues using structured troubleshooting methods, facilitating timely resolutions.
- Installed and configured computers, software, printers, and network-connected devices.
- Supported TCP/IP networking, basic device configuration, system updates, and secure user access.
- Documented technical issues and solutions, enhancing communication with users of varying technical skill levels for better understanding.
Computer Technician
CDI Computer Dealers
01.2018 - 01.2019
- Diagnosed and repaired hardware and software issues for desktops and laptops, ensuring optimal performance and user satisfaction.
- Diagnosed and repaired desktop and laptop computer hardware and software problems.
- Performed system setup, upgrades, testing, malware cleanup, and data-transfer support.
- Explained repair options to customers and provided tailored technical assistance, enhancing customer understanding and trust.
Education
Diploma - Cybersecurity Specialist
Herzing College
TorontoHigh School Diploma -
Scarborough Center For Alternative Studies
Toronto, ONCertificate of Technical Studies - Cisco Certified Network Associate (CCNA)
Makerere University
UgandaHigher Diploma - Banking & Finance
AsmaracCommercial Collage
EritreaSkills
- Access control systemsb
- Building Security Systems
- CCTV Camera Systems
- Electric Strikes & Maglocks
- Card Readers & Keypads
- Controllers & Power Supplies
- Exit Devices & Door Closers
- Commercial Door Hardware
- Locksmith services
- Lock Repair & Rekeying
- Low-Voltage Installation
- Preventive Maintenance
- Troubleshooting & Diagnostics
- Network Security Protocols
- Microsoft Office
ADDITIONAL QUALIFICATIONS
- Valid Ontario Class G driver's licence.
- Experience working independently at customer sites and travelling throughout the Greater Toronto Area.
- Strong customer communication, documentation, prioritization, and service-call management skills.
- Comfortable working with mechanical, electrical, electronic, and network-connected equipment.
Timeline
Electronic Security & Locksmith Technician
Contractor
01.2023 - Current
Property Maintenance Technician
InterContinental Hotel
01.2022 - 01.2023
IT Support Technician
IT Mission Global Solutions
01.2020 - 01.2022
Computer Technician
CDI Computer Dealers
01.2018 - 01.2019
Diploma - Cybersecurity Specialist
Herzing College
High School Diploma -
Scarborough Center For Alternative Studies
Certificate of Technical Studies - Cisco Certified Network Associate (CCNA)
Makerere University
Higher Diploma - Banking & Finance
AsmaracCommercial Collage