Gynette Suerte Dela Cruz
North York
Summary
Dynamic Floral Clerk at Sobeys Inc, adept at floral design and customer engagement. Successfully enhanced customer satisfaction through personalized recommendations and effective problem resolution. Demonstrated strong floral preservation skills, reducing waste and ensuring high-quality arrangements. Collaborated with team members to foster a positive work environment while managing daily operations efficiently.
Overview
1
1
year of professional experience
Work History
Floral Clerk
Sobeys Inc
02.2023 - 03.2024
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Supported team members in learning new skills and techniques for floral design, contributing to a positive workplace culture.
- Provided guidance to clients on proper care techniques for extending the life of their purchased flowers.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Nurtured flowers to maintain quality and promote longevity.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Accounting Diploma - Accounting
Seneca Polytechnic College
Toronto04.2024
Skills
- Safe handling practices
- Plant watering
- Plant care
- Facility cleaning
- Floral preservation
- Item tagging
- Floral design
- Cooler stocking
- Bouquet preparation
- Floral arrangement
Languages
English
Native or Bilingual
Timeline
Floral Clerk
Sobeys Inc
02.2023 - 03.2024
Accounting Diploma - Accounting
Seneca Polytechnic College
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