Yolande Kuystermans
Medicine Hat
Summary
Dynamic Floral Department Manager with a proven track record at Canada Safeway, enhancing sales through creative design and effective merchandising. Expert in floral preservation and design, with a knack for fostering positive client relationships. Achieved significant sales uplift during key seasons by leveraging exceptional organizational and creative skills.
Proficient Customer Service professional with 35 years of floral experience. Writes orders, maintains organized shop work areas and answers customer questions.
Overview
32
32
years of professional experience
Work History
Floral Clerk
South Country Co-op
11.2022 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Placed orders for supplies such as ribbon and cellophane.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Prepared potted plants and bouquets based on customer requirements.
- Provided customers with care directions for flower arrangements.
- Nurtured flowers to maintain quality and promote longevity.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Assisted with monthly inventory counts.
- Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
- Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Provided guidance to clients on proper care techniques for extending the life of their purchased flowers.
- Utilized floral design techniques to craft unique floral arrangements.
Floral Designer
Crescent Heights Floral and Gifts
08.2017 - 03.2021
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Proficient in utilizing floral design software to create custom arrangements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Prepared potted plants and bouquets based on customer requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Floral Department Manager
Canada Safeway
02.1993 - 01.2017
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Inventoried plants and flower care supplies and ordered more.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Ensured visual consistency across all displays within the department by adhering to company branding standards.
- Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
Floral Designer
Frache's Flowers and Gifts
03.1997 - 03.1998
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
Education
No Degree - Psychology
University of Lethbridge
Lethbridge, ABNo Degree - Phsycology
Univesity of Saskatchewan
Saskatoon, SKDiploma - Commercial Floriculture
Olds College
Olds, AB06-1996
High School Diploma -
Frontier Highschool
Frontier, SK05-1981
Skills
- Safe handling practices
- Plant watering
- Plant care
- Facility cleaning
- Inventory monitoring
- Floral preservation
- Order writing
- Restocking display coolers
- Flower arranging
- Creative floral design
- Special order placement
- Floral arrangement
Languages
English
Full Professional
Timeline
Floral Clerk
South Country Co-op
11.2022 - Current
Floral Designer
Crescent Heights Floral and Gifts
08.2017 - 03.2021
Floral Designer
Frache's Flowers and Gifts
03.1997 - 03.1998
Floral Department Manager
Canada Safeway
02.1993 - 01.2017
No Degree - Psychology
University of Lethbridge
No Degree - Phsycology
Univesity of Saskatchewan
Diploma - Commercial Floriculture
Olds College
High School Diploma -
Frontier Highschool
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