Gwendolyn Anderson
Benton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Front Desk Agent/Accounts Payable
Wayfinder Bishop
Bishop, CA
06.2025 - Current
- Managed guest check-ins and check-outs, ensuring smooth front desk operations.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction.
- Coordinated with housekeeping and maintenance to uphold facility standards.
- Processed reservations using hotel management software efficiently.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Accounts Payable for the property.
Sales Associate/Cashier
Rite Way Pool and Spa Supplies
Bishop, United States
08.2019 - 06.2025
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service/Customer Sales Representative
GET OUTDOORS 365
Mammoth Lakes, United States
01.2019 - 08.2019
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
Assistant
Mono County Arts Council
Mammoth Lakes, United States
04.2018 - 12.2018
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Collaborated with community arts organizations to bring real-world experiences into classrooms and provide students with opportunities for learning and growth.
Front Desk
Mammoth Mountain RV Park
Mammoth Lakes, United States
06.2012 - 01.2018
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - BA - Physical and Biological Anthropology
UC Santa Barbara
Santa Barbara, CA09-2023
Associate of Science - Liberal Arts And Sciences, GeneralStudies And Humanities
Cerro Coso Community College
Mammoth Lakes, CA06-2021
Skills
- High-quality client service
- Time management
- Oral and written communications
- POS systems
- Transaction management
- Strong interpersonal skills
- Customer demand evaluation
- Service excellence
Timeline
Front Desk Agent/Accounts Payable
Wayfinder Bishop
06.2025 - Current
Sales Associate/Cashier
Rite Way Pool and Spa Supplies
08.2019 - 06.2025
Customer Service/Customer Sales Representative
GET OUTDOORS 365
01.2019 - 08.2019
Assistant
Mono County Arts Council
04.2018 - 12.2018
Front Desk
Mammoth Mountain RV Park
06.2012 - 01.2018
Associate of Science - Liberal Arts And Sciences, GeneralStudies And Humanities
Cerro Coso Community College
Bachelor of Arts - BA - Physical and Biological Anthropology
UC Santa Barbara