Gustavo Lizardo
Richmond Hill,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Results Call Center
11.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Addressed customer account discrepancies and concerns.
Sales Agent
Home Advisor
02.2022 - 03.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
Troubleshooter
Vivint Home Security
07.2022 - 11.2022
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
External Consultant
FICOHSA
08.2021 - 12.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Manager of times and movement of equipment
BOMOHSA
09.2021 - 10.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Project Planning Engineering Assistant
ArqSwitch
07.2019 - 02.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted engineers during field visits to gather essential information for successful project planning and execution.
Education
Quality Assurance - Manufacturing And Management
Sheridan College
Brampton, ON08.2024
Industrial Engineer -
Universidad Tecnológica Centroamericana - UNITEC
12.2021
High School Diploma -
Elvel School
06.2014
Skills
- Customer Service
- Document Control
- Problem-solving abilities
- Data Entry
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Documentation
- Administrative Support
- Research
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
Results Call Center
11.2022 - 06.2023
Troubleshooter
Vivint Home Security
07.2022 - 11.2022
Sales Agent
Home Advisor
02.2022 - 03.2023
Manager of times and movement of equipment
BOMOHSA
09.2021 - 10.2021
External Consultant
FICOHSA
08.2021 - 12.2021
Project Planning Engineering Assistant
ArqSwitch
07.2019 - 02.2020
Quality Assurance - Manufacturing And Management
Sheridan College
Industrial Engineer -
Universidad Tecnológica Centroamericana - UNITEC
High School Diploma -
Elvel School
Similar Profiles
MyAsia HargettMyAsia Hargett
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center
Samaria CurrySamaria Curry
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center
Dajahniah TeagueDajahniah Teague
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center