Gurwinder Baidwan
Brampton,CANADA
Summary
Skilled professional and specialist city dispatcher with a proven track record of optimizing transportation operations and consistently delivering exceptional customer service. Successfully manages logistics, refers, dry van, and drayage, while consistently exceeding targets in the trucking industry. With seven years of experience in handling complex issues and promoting positive experiences, efficiency-driven and organized, with a team-oriented mentality and unwavering dedication to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Logistics Supervisor
I-Way Logistics Inc.
09.2023 - 02.2024
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Trained, scheduled and evaluated ten employees.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Making reports for employees as well making invoices for loads including accessorial charges
- Planning Intermodal terminal RV, cutt off, detention & demurge
- Handled day-to-day shipping and receiving overseeing more than hundred containers per day.
Dispatcher Supervisor
RGILL Corporation
2 2022 - 09.2023
- Playing role in overseeing and optimizing transportation operations across international borders
- Leveraging expertise in logistics, cross-border regulations, and team leadership, Manage team of dispatchers to ensure timely, efficient, and compliant movement of trucks and shipments between countries.
- Managed team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Tracked and monitored vehicle performance and maintenance.
- Planning around 20 city as well as 40 highway drivers as per schedule including hundreds of emails, incoming calls from customers as well as drivers.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Supported business growth by successfully managing an integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Managing equipment and booking loads as per availability
Senior Dispatcher
Air and Oceanland Inc.
01.2019 - 11.2021
- Directed dispatching, routing, and tracking of 120 fleet vehicles including refer containers.
- Supervised driver dispatching, route planning and vehicle tracking for over hundred drivers
- Accurately and efficiently responded to daily requests
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives
- Review all routes and daily traffic and weather conditions and adjusted plans to meet daily requirements
- Reported delays, accidents or other traffic and transportation situations
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
- Collaborated with other departments to address logistical challenges and improve overall operational efficiency.
- Containers follow up as per LFD and tracking steamship line with correct return terminals to avoid extra fares.
Depot Manger
Air and Oceanland Inc. (AAA CONTAINERS PLUS)
12.2018 - 01.2019
- Reported daily yard inventory and hedged books daily
- Routinely developed database scripts and XML transformers for integration and interfaces
- Assisted in a development and implementation efficient maintenance of schedules to keep systems running at peak level
- Performed site evaluations, customer surveys and team audits
- Managed Gate-IN and Out Containers and making report of a yard inventory,
- Answering almost hundred calls and emails.
Junior Dispatcher
Air and Oceanland Inc.
08.2016 - 12.2018
- Conducted yard check and inventory
- Performed changes in computer data base systems modeling and valuation on potential acquisition targets
- Organized a driver's paperwork PODs, Interchanges, BOL
- Reported delays, accidents or other traffic and transportation situations
- Scanning 150 deliveries paperwork in the software.
Education
High School Diploma -
Humber College
Toronto, ON04.2018
Skills
- Customer Base
- Customer Requirements
- Customer Satisfaction
- Data Entry
- Interpersonal Skills
- Recognition Programs
- Logistics Coordination
- Material Handling
- Transportation Management
- Training employees
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Limited Working
Timeline
Logistics Supervisor
I-Way Logistics Inc.
09.2023 - 02.2024
Senior Dispatcher
Air and Oceanland Inc.
01.2019 - 11.2021
Depot Manger
Air and Oceanland Inc. (AAA CONTAINERS PLUS)
12.2018 - 01.2019
Junior Dispatcher
Air and Oceanland Inc.
08.2016 - 12.2018
Dispatcher Supervisor
RGILL Corporation
2 2022 - 09.2023
High School Diploma -
Humber College
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