Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
Generic

Luc Lamontagne

St. Eugene,ON

Summary

Proficient in English and French written and oral. Over 10 years of experience in sales and in customer service, client account management. Outstanding customer service, communication, cold calling, territory development, client presentations, in-service experience, great closing skills and no issue asking for the sale or really discussing client or employer needs and wants. Strong problem-solving skills, analytical mindset and positive mental attitude. Motivated, enthusiastic and takes initiative and strong relationship building skills. Pleasant personality and a genuine enjoyment naturally in sales and account / client management. Possess a positive attitude and have a likeable easy going personality that is genuine in nature and fits well within the workplace via coworkers, management and sales account contacts. Building relationships with clients, understanding, listening to their needs and requests within reason and business / contracts and margins. Follow up on customer, employer demands and requests promptly and efficiently within reason to ensure productivity demands to ensure customer reliance and faith in business practices and branded products and expected services and quality. Technician skills with a good understanding and comprehension of mechanical devises, set ups, general common sense trouble shooting and hands on abilities. Ability to wear many hats to ensure team spirit within the workplace to create a good functional, productive, enjoyable, reliable, productive work environment.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Manufacturing, Production, Sales, Maintenance

Hilltech Canada Inc
01.2021 - Current
  • Production and sales of oleoresin, essential oils, Vanilla extracts pertaining to the food, beverage, confectionary, baking, pharmaceutical, animal nutrition, health and wellness industries
  • Involved in production line manufacturing house brand and private label products for companies globally
  • Working under HACCP, NSF GOLD, KOSHER, Health Canada in a food grade level standard
  • Participated in HACCP standard plant audits and familiar with plant operations and demands
  • Responsible for sales, lead generation, b2b cold calling, client generation and relationship development
  • Regular building and grounds maintenance, modifications, general construction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Key Account Manager

Jean-Claude Cayer Enterprises
03.2020 - 11.2020
  • Power / Tool Sales and construction supplies
  • Major supplier of Milwaukee, DeWalt, Makita, Bosch among other popular brands 70% Cold calling, Business development and outside sales
  • B2B Sales, extensive account management with specific demands and expectations from clients and management including new major accounts openings
  • Regaining the old customer base due to a lack of representation within the territory, regaining direct sales, interpersonal accounts, brand presence and development
  • Maintaining precise, prompt, accurate supply, quotes and general information to key accounts and purchasing officers, project managers and agents
  • Dealing with many government agencies with strict S.O
  • P’s demands, specifics directions and protocols
  • (I.E: Parliament Hill, Ottawa)
  • Responsible for company supplied truck, equipment and stock
  • Developed strategic account plans to enhance client relationships and drive revenue growth.
  • Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
  • Managed contract negotiations, ensuring alignment with company objectives and client needs.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.

Inside / Route Sales, Deliveries

Bertrand Supplies
01.2018 - 01.2020
  • Inside sales, customer service, shipping / receiving / deliveries routes / building maintenance
  • Welding, various gas cylinder distributor, vehicle, body shop, car dealer aesthetic supplies, health and safety and too many skews to list vast array of stock
  • Transportation and storage of dangerous gases and materials
  • Forklift experience (loading, unloading trucks, warehouse management)
  • No margin for error workplace environment
  • S.O.P 's are very specific and applied no exceptions
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Inside Sales Representative

J.R Ménard Limited
01.2017 - 01.2018
  • Lumber and construction supply wholesaler
  • Lumber / Supply chain for Rona, Home Hardware, Cashway , dealing with major accounts
  • Fast paced environment with high volume of sales involving a vast array of construction products and supplies all over Ontario and Quebec
  • Collaborated with marketing teams to align sales strategies with promotional campaigns.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Technician Hepa System Certification Technician

HEPA Filter Services
01.2015 - 01.2017
  • Pharmaceutical scientific, hospital, laboratory, universities, research centers, military, aerospace, animal care, government of Canada, biological/chemical hoods and equipment & HEPA System Certification
  • Various training including hazmat suit, full gowning and sterile work procedures to be able to work in high-risk laboratory, pharmaceutical / nuclear production, among other high risk contamination environments
  • Data entries for results, reports, certifications, decontaminating are a zero tolerance for mistakes
  • Very Strick S,O,P's and procedures. Hospital, pharmaceutical, laboratory, nuclear environments
  • Mechanical abilities and mind set, able to read and follow schematics, trouble shooting, replacing parts, motors, blowers on complex units
  • Formaldehyde vapor decontamination containment abilities
  • Operated and maintained HEPA filtration systems to ensure optimal performance and compliance.
  • Conducted routine inspections and troubleshooting of equipment to identify issues promptly.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Optimized system performance thorough testing and analysis.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Partner, Manager, Supervisor, Labor

Estate Garden Services
01.2012 - 01.2015
  • Partnership business, horticulture maintenance and design of gardens / landscapes specializing in high end estate properties
  • Business, staff management, sales and labor
  • Good knowledge and genuine passion for plants, flowers and horticulture, agriculture of all kinds
  • Led strategic partnerships to enhance business growth and market presence.
  • Developed and implemented innovative strategies to improve operational efficiency.
  • Mentored junior team members, fostering professional development and skill enhancement.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.

Territory Manager Eastern Ontario / West Quebec

AMG Medical
01.2008 - 01.2012
  • Implementing sales programs and increased sales agreements and accounts
  • Providing quality and informative in-services to institutions, hospitals, rehabilitation centers, therapists, dealers, CCAC (L.I.H.N), end users groups, A.D.P product implementation
  • Participating and experiencing various trade shows like Medigas, CSMC, Shoppers HHC, Airport, Occupational Health..
  • Involved in major hospital contracts for gloves, P.P.E and general supplies, Ontario, Quebec.
  • Experience in pandemic purchasing contracts with the Government and accounts (S.A.R.S)
  • Knowledge involving product private labeling for example, Shoppers Drug Mart products
  • Maintaining good relationships with dealer network and accounts with prompt effective reliable courteous service
  • Developed and executed territory sales strategies to maximize market penetration.
  • Cultivated relationships with healthcare professionals to drive product adoption and customer loyalty.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Territory Manager Eastern Ontario / Maritime Provinces

Nighthawk Artisan Medical Manufacturing Inc.
01.2004 - 01.2008
  • Wheelchairs, mobility, seating & positioning, ambulatory aids, bathroom safety, various medical devises and supplies
  • Large territory with multiple accounts to manage
  • Responsible for sales, contact/contract development C.C.A.C (LHIN), ADP, Canadian Red Cross
  • Increased sales by 47% in my first year
  • The territory had not had constant quality representation in many years
  • Informative in services to Institutions, rehabilitation centers and therapists
  • Also attended a variety of medical trade shows
  • Collaborated with cross-functional teams to optimize product launch processes and training programs.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.

Technical Seating and Mobility Sales Consultant

Medichair
01.2003 - 01.2004
  • In charge of sales and end user needs
  • Responsible for all quotes and ordering, involving client assessment, complex equipment and store stock management
  • My boss had a direct relationship for producing custom seating for special needs clients for the Children's Hospital of Eastern Ontario (C.H.E.O)
  • I worked thoroughly with the occupational therapist there including the Rehabilitation Center at the Ottawa General Hospital and many others
  • Extensive knowledge of home mobility modification, power/manual wheelchairs, seating and positioning, custom seating, bathroom security, ambulatory aids, quality of life devices and supplies

Education

Diploma - Law and Security

Algonquin College
Ottawa, ON

Skills

  • Territory Account Management
  • Increasing productivity
  • Sales
  • Customer base
  • Business Development
  • Sales Management
  • Team Player
  • Negotiation
  • Upselling
  • Cold calling
  • Closing deals
  • Increasing sales
  • Brand awareness
  • Quality management
  • Contract standards
  • SOP's
  • Expectations
  • Demands
  • Strong negotiation skills
  • Adaptability to change
  • Strategic sales planning
  • Cold calling expertise
  • Client retention strategies
  • Market research
  • Product demonstration
  • Territory management
  • Sales pipeline management
  • Sales target achievement
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Customer relations
  • Interpersonal skills
  • Professionalism
  • Professional demeanor
  • Emotional intelligence
  • Upselling strategies
  • Lead prospecting
  • Product launches
  • Account development
  • Client retention
  • Lead generation

Languages

English
French

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Horticulture

Timeline

Manufacturing, Production, Sales, Maintenance

Hilltech Canada Inc
01.2021 - Current

Key Account Manager

Jean-Claude Cayer Enterprises
03.2020 - 11.2020

Inside / Route Sales, Deliveries

Bertrand Supplies
01.2018 - 01.2020

Inside Sales Representative

J.R Ménard Limited
01.2017 - 01.2018

Technician Hepa System Certification Technician

HEPA Filter Services
01.2015 - 01.2017

Partner, Manager, Supervisor, Labor

Estate Garden Services
01.2012 - 01.2015

Territory Manager Eastern Ontario / West Quebec

AMG Medical
01.2008 - 01.2012

Territory Manager Eastern Ontario / Maritime Provinces

Nighthawk Artisan Medical Manufacturing Inc.
01.2004 - 01.2008

Technical Seating and Mobility Sales Consultant

Medichair
01.2003 - 01.2004

Diploma - Law and Security

Algonquin College
Luc Lamontagne