Gurveen Dhaliwal
Burnaby,BC
Summary
A committed, detail-oriented leader with a keen interest in enforcement, as well as a diverse background in customer service, leadership, and team collaboration. Approaches challenges calmly and with confidence, generating effective solutions and resolving problems. Eager to learn and adapt, with proven multitasking abilities, as well as exceptional collaborative skills.
Overview
6
6
years of professional experience
Work History
Travel Services Representative
Canada Border Services Agency
10.2023 - Current
- Conducting a thorough analysis of traveler's purchases to calculate duties and taxes to be charged on the goods being brought in.
- Creating reports (K10) to organize previously collected revenue at the port.
- Remained calm, made informed decisions, and took responsibility when facing situations in which travelers were uncooperative or upset
- Maintaining a functional environment within the office by ensuring everything is organized and available.
- Creating Standard Operating Procedure forms (SOP's) for staff reference, and updating as required.
Customer Service Representative
Mark's Work Wearhouse
05.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked with a team to organize various displays and setups.
- Developed a strong understanding of the store products and provided informative recommendations to customers.
- Provided efficient coaching and training to new hires, to successfully welcome them into the team
Executive Team Volunteer
Simon Fraser Student Society
10.2022 - 05.2024
- Worked collaboratively with a team to plan and execute fundraisers and events around the university
- Used strong interpersonal communication skills to promote various events
- Effectively and confidently acted as one of the voices of the student body, to implement effective resources for students
Lead Volunteer
Progressive Intercultural Community Services
03.2018 - 05.2022
- Promoted a culture of continuous improvement among volunteers through constructive feedback and support
- Demonstrated confidence and thorough knowledge of events by promoting them to the community
- Planned and executed various collaborative activities and events for the staff and seniors.
- Developed strong relationships with local organizations, expanding collaboration opportunities.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Simon Fraser University
Burnaby, BC05.2026
High School Diploma -
Seaquam Secondary
Delta, BC06.2022
Skills
- Adaptable and organized
- Fluent in English, Punjabi, and intermediate level in French
- Skillful time management
- Confident team leader
- Team player with strong collaboration skills
- Effective problem solver
- Exceptional customer service
- Quick learner and can work independently, as well as part of a team
Timeline
Travel Services Representative
Canada Border Services Agency
10.2023 - Current
Executive Team Volunteer
Simon Fraser Student Society
10.2022 - 05.2024
Customer Service Representative
Mark's Work Wearhouse
05.2022 - 07.2023
Lead Volunteer
Progressive Intercultural Community Services
03.2018 - 05.2022
Bachelor of Science - Biochemistry And Molecular Biology
Simon Fraser University
High School Diploma -
Seaquam Secondary
Similar Profiles
Ethan RassulEthan Rassul
Student Border Services Officer at Canada Border Services AgencyStudent Border Services Officer at Canada Border Services Agency
Janet MacDonaldJanet MacDonald
Administrative Clerk (CR04) at Canada Border Services AgencyAdministrative Clerk (CR04) at Canada Border Services Agency
Richard BharathRichard Bharath
Border Services Officer at Canada Border Services AgencyBorder Services Officer at Canada Border Services Agency