Madison Gladwin
Brantford,ON
Summary
I am a results-driven professional with 8 years of experience in the customer service and hospitality industry. I am skilled in multitasking and problem-solving, delivering exceptional client experiences while managing priorities. As a strong communicator, I am focused on personability, adaptability, and customer satisfaction. I am eager to apply these skills in an entry-level sales role to foster further career growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Cambridge Memorial Hospital
01.2022 - 07.2022
- Acted as primary contact for patients and visitors, delivering outstanding customer service.
- Organized and facilitated in-person and virtual visitations, demonstrating strong attention to detail and efficiency.
- Participated in team meetings to discuss new initiatives and process improvements.
- Utilized interpersonal skills to manage diverse situations, ensuring smooth communication and support.
- Maintained confidentiality and discretion when handling sensitive patient information.
Server
Golden Fish and Chips
02.2017 - 04.2022
- Provided exceptional service to a high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server and Bartender
Fifty's Grill and Deli
04.2021 - 01.2022
- Maintained a high level of efficiency and organization in a fast-paced setting.
- Balanced multiple responsibilities, including taking orders, handling transactions, and delivering high-quality service under pressure.
- Listened to guest needs, and responded promptly for personalized service.
Server
Swiss Chalet
12.2019 - 04.2021
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted hands-on training sessions for onboarding restaurant staff.
Education
Diploma - Photography Still And Motion
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2024
Ontario Secondary School Diploma -
Glenview Park Secondary School
Cambridge, ON06-2019
Skills
- Strong verbal and written communication skills
- Proficient in multitasking
- Thorough attention to detail
- Organized and efficient
- Goal-oriented and self-motivated
- Friendly and personable
- Adaptable learner
- Professional phone and email etiquette
- 50 WPM typing speed
Certification
- Ontario driver's license
- Ownership and use of a vehicle
Timeline
Patient Services Representative
Cambridge Memorial Hospital
01.2022 - 07.2022
Server and Bartender
Fifty's Grill and Deli
04.2021 - 01.2022
Server
Swiss Chalet
12.2019 - 04.2021
Server
Golden Fish and Chips
02.2017 - 04.2022
Diploma - Photography Still And Motion
Mohawk College of Applied Arts And Technology
Ontario Secondary School Diploma -
Glenview Park Secondary School
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