Gurtej Singh
Edmonton,AB
Summary
To grow with organization & become an asset in organization growth efficient working & at the same time keep readiness for new challenge. Accomplished Retail Sales Manager offering over 5 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established wireless retailers. Positive team manager with record of high employee retention rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Bell Canada
05.2022 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Store Manager
Wow Mobile Boutique
01.2020 - Current
- Identify customers’ needs and present a customized wireless solution
- Investigate and Clear all timekeeping exceptions daily
- Communicate weekly financial pick up slips to Store Support
- Ensure store supplies are stocked and replenished where necessary
- Perform coaching sales observations with Sales Associates in store
- Check and process inventory RMAs daily or as needed
- Complete Transactional Audits daily, share results with Manager and coach back accordingly
- Lead by example and meet minimum sales targets
- Handling customer complaints
- At times take over for the Manager and perform additional duties i.e., Hyla Trade-In processing
- Attending Weekly District Sales and Operations calls
- Creating a Schedule accordingly
- Set Weekly Store & Associate sales targets in Weekly Minimums Planner (WMP)
- Coach Associates and document last week’s results and create an action plan for the new week
- Update the Store Quarterly Minimums Summary (SQMS) and ensure all Sales Associates complete their dot status
- Distribute Gold Stars and Gold Star Achievement Award (GSAA) recognition cards to your top achievers for the week.
Sales Associate
Sam Sandhu Computers LTD/ Freedom Mobile
01.2015 - 01.2018
- Identify customers’ needs and present a customized wireless solution
- Working in a dynamic and results driven team culture
- Deliver on our brand promise by offering customers a unique, unbiased, professional, fun, Friendly and thoroughly enjoyable retail shopping experience that will consistently generate a response of WOW! Achieve all key business metrics including sales, operations and customer satisfaction Stay up to date on current promotions, products, service and policies to maintain high levels of expertise
- Generate hype and awareness within a mall environment by being a brand ambassador
- Participate in mandatory team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth
Casing Acc Assembly Tech
Import Tools Corp LTD
01.2014 - 01.2015
- Operate Bending and Hinging Press
- Operate Bending Press to make centralizer
- Efficiently Operate Paint line to paint the Bows and End Bands
- Build Centralizers in the perfect shape
- Work with Supervisor to ensure the day to day operation of the shop
- Work in a team and train new Employees.
Education
Business Administration- Marketing - Accounting, Marketing, HR, E-Commerce, Economics and Business Communication
Sheridan Institute of Technology and Advanced learning
Brampton, ON01.2013
Skills
- Retail Operations
- Sales Team Leadership
- Staff Development
- Cross-selling techniques
- Coaching and Mentoring
- Scheduling Employees
- Time Management
- Sales expertise
- Driven Work Ethic
- Honest
- Hard Working
- Training and mentoring
Accomplishments
- Achieved Top Performer by exceeding store target.
Languages
English
Hindi
Punjabi
References
REFERENCES AVAILABLE ON REQUEST
Certification
Certified CPR
Timeline
Retail Sales Manager
Bell Canada
05.2022 - Current
Assistant Store Manager
Wow Mobile Boutique
01.2020 - Current
Sales Associate
Sam Sandhu Computers LTD/ Freedom Mobile
01.2015 - 01.2018
Casing Acc Assembly Tech
Import Tools Corp LTD
01.2014 - 01.2015
Business Administration- Marketing - Accounting, Marketing, HR, E-Commerce, Economics and Business Communication
Sheridan Institute of Technology and Advanced learning
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