Sherry Killiam-Greffard
Moncton,N.B.
Summary
Further my knowledge, skills and abilities in an industry by engaging with companies that offer a challenging and dynamic managerial environment. I am a seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 19 years.
Overview
19
19
years of professional experience
Work History
RETAIL SALES MANAGER
MONCTON WILDCATS
09.2018 - Current
- RESPONSIBLE FOR MANAGEING 10+ STAFF AROUND SALES AND CUSTOMER SERVICE
- COACHING AND DEVELOPING TEAM MEMBERS 1 ON 1 AND IN THE MOMENT
- RESPONSIBLE FOR DAILY OPERATIONS OF THE STORES VISUAL PRESENTATION
- REECRUITMENT AND RETENTION OF TEAM MEMBERS, RESPONSIBLE FOR THE SOURCING, DESIGHING AND ORDERING PRODUCT
- TREND ANALYSIS, MANAGE VENDOR RELATIONS, MANAGE INVENTORY AND REPLENISHMENT
- MONITOR SALES ALONG WITH INVENTORY TURN AND SELL THROUGH.
ACCOUNT MANAGER
DENIS OFFICE SUPPLIES
08.2017 - 09.2018
- RESPONSIBLE FOR SALES AND CUSTOMER SERVICE
- ORDER PLACEMENT, CALLING ACCOUNT HOLDERS TO SHARE INFORMATION AND PREMOTE PRODUCTS COACH TEAM MEMBERS 1 ON 1
- RESPONSIBLE FOR SALES GOALS, KPI’S, LP PERFORMANCE AND KNOWLEDGE SHARED TO ALL TEAM MEMBERS
MANAGER
URBAN KIDS
08.2016 - 08.2017
- RESPONSIBLE FOR MANAGEING 10+ STAFF AROUND SALES AND CUSTOMER SERVICE
- COACHING AND DEVELOPING TEAM MEMBERS 1 ON 1
- RESPONSIBLE FOR SALES GOALS, KPI’S AND WAGE CONTROL, LP PERFORMANCE AND KNOWLEDGE SHARED TO ALL TEAM MEMBERS
MANAGER
MODE CHOC
04.2014 - 08.2016
- RESPONSIBLE FOR MANAGEING 50+ STAFF AROUND SALES AND CUSTOMER SERVICE
- COACHING AND DEVELOPING TEAM MEMBERS 1 ON 1 AND IN THE MOMENT
- RESPONSIBLE FOR DAILY OPERATIONS OF THE STORES VISUAL PRESENTATION
- REECRUITMENT AND RETENTION OF TEAM MEMBERS
MANAGER
PIER 1 IMPORTS
10.2012 - 04.2014
- RESPONSIBLE FOR MANAGEING 20+ STAFF AROUND SALES AND CUSTOMER SERVICE
- COACHING AND DEVELOPING TEAM MEMBERS 1 ON 1
- RESPONSIBLE FOR SALES GOALS, KPI’S AND WAGE CONTROL, LP PERFORMANCE AND KNOWLEDGE SHARED TO ALL TEAM MEMBERS
MANAGER
SMART SET
07.2011 - 10.2012
- INCREASED THE STORES SALES BY 12% FOR THE YEAR
- INCREASED THE STORES KPI’S TO ABOVE COMPANY STANDARDS
- RESPONSIBLE FOR COACHING AND DEVELOPING TEAM MEMBERS 1 ON 1 AND IN THE MOMENT
- RESPONSIBLE FOR DAILY OPERATIONS OF THE STORES VISUAL PRESENTATION
- REECRUITMENT AND RETENTION OF TEAM MEMBERS
TRAINING MANAGER
YM INC
01.2005 - 07.2011
- INCREASED THE STORES SALES BY OVER 10% FOUR YEARS IN A ROW
- INCREASED THE STORES KPI’S TO ABOVE COMPANY STANDARDS
- IMPROVED LP SHRINK NUMBERS TO BELOW THE COMPANY STANDERD OF .75% TO .23%
- TRAINER FOR ALL SUZY SHIER STORES IN ATLANTIC CANADA
- TRAINED AND DEVELOPED 8 NEW MANAGERS AND 2 ASSISTANT MANAGERS
- RESPONSIBLE FOR DAILY OPERATIONS OF THE STORES VISUAL PRESENTATION
- REECRUITMENT AND RETENTION OF TEAM MEMBERS
Education
Travel and tourism -
Oultons Business Collage
Moncton, NB06.1999
High school diploma -
Dr Lady Bernice MACNAUGHTON
Moncton, NB06.1993
Skills
- Project Management
- Strategic Planning
- Budgeting and Finance
- Recruitment and Talent Development
- Customer Relations
- Multi-Operations Management
- Flexible Thinker
- Complex Problem Solving
- Results - Oriented
- Project Controls
- Contact Management
- Quality Control
- Personnel Management
- Inventory Control
- Accounts Payable and Receivable
- Talented Multi -Tasker
- Driven Work Ethic
- Sales expertise
- Retail Operations
- Customer Service
References
AVAILABLE UPON REQUEST
Timeline
RETAIL SALES MANAGER
MONCTON WILDCATS
09.2018 - Current
ACCOUNT MANAGER
DENIS OFFICE SUPPLIES
08.2017 - 09.2018
MANAGER
URBAN KIDS
08.2016 - 08.2017
MANAGER
MODE CHOC
04.2014 - 08.2016
MANAGER
PIER 1 IMPORTS
10.2012 - 04.2014
MANAGER
SMART SET
07.2011 - 10.2012
TRAINING MANAGER
YM INC
01.2005 - 07.2011
Travel and tourism -
Oultons Business Collage
High school diploma -
Dr Lady Bernice MACNAUGHTON
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