Gursimrat Grewal
Summary
Performance-driven professional with over 5 years of experience in customer service, administrative support, and operational coordination. Skilled in handling high-pressure situations, organizing workflows, and working effectively both independently and within teams. Adept at managing client communications, maintaining detailed records, and ensuring smooth coordination of inspections, permits, and related services. Committed to delivering exceptional service and supporting process efficiency, with a keen focus on continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Pre-Boarding Screening Officer
Paladin Airport Security
11.2024 - Current
- Coordinate with security teams to conduct screenings of passengers, baggage, and personal items, ensuring compliance with safety protocols
- Communicate effectively with passengers to resolve security-related inquiries and guide them through security procedures
- Document and maintain records of screening results and passenger interactions, adhering to confidentiality and safety standards
- Collaborate with team members to manage workload and ensure smooth, efficient operations in a fast-paced environment
Station Attendant
Air Canada
11.2022 - 09.2024
- Provided customer service during boarding and deplaning, assisting passengers with their needs and ensuring smooth operations
- Coordinated equipment handling, including baggage and freight, while adhering to safety guidelines
- Managed communications between flight crews and ground personnel to facilitate timely operations
- Demonstrated strong organizational skills by prioritizing tasks and ensuring accuracy in document handling and processing
Business Development Manager
Byju's - Think and Learn Pvt. Ltd.
01.2018 - 02.2022
- Coordinated with clients to assess needs and schedule meetings for consultations and service demos
- Maintained detailed records of client interactions and follow-ups, ensuring efficient lead management
- Provided administrative support by preparing reports, presentations, and updates for senior management
- Successfully handled client inquiries, resolving concerns and ensuring satisfaction with Byju's educational offerings
Sales Consultant
Sandhu Motors Ltd.
07.2017 - 12.2017
- Managed client inquiries, demonstrating a thorough understanding of products and services
- Scheduled and organized meetings with potential clients, ensuring clear communication and accurate records
- Assisted with customer service issues, resolving concerns and ensuring positive client experiences
Business Development Associate (Internship)
DribbleLogics Systems (P) Limited
05.2016 - 07.2016
- Scheduled meetings with clients, providing administrative support and ensuring all communications were documented accurately
- Responded to inquiries, maintaining organized records of client interactions and follow-up actions
Education
Master of Business Administration - Marketing
Thapar University
01.2017
Bachelor of Business Administration -
Punjab College of Technical Education
01.2015
Skills
- Customer Service & Client Coordination
- Administrative Support
- Organizational Skills
- Microsoft Office & Systems Proficiency
- Communication & Conflict Resolution
- Attention to Detail & Record-Keeping
- Teamwork & Independent Work
- Customer Service
- Microsoft Office Suite
- Systems Proficiency
- Record Keeping
- Team Collaboration
Certifications And Achievements
- Valid RAIC (Restricted Area Identification Card)
- Gold Medal: Badminton Men's Single - Inter-House Event - L.M.T.S.M.
- Silver Medal: Shot Put Tournament - P.C.T.E
- Silver Medal: 200m Race - Annual Athletic Meet - G.N.I.P.S.
Timeline
Pre-Boarding Screening Officer
Paladin Airport Security
11.2024 - Current
Station Attendant
Air Canada
11.2022 - 09.2024
Business Development Manager
Byju's - Think and Learn Pvt. Ltd.
01.2018 - 02.2022
Sales Consultant
Sandhu Motors Ltd.
07.2017 - 12.2017
Business Development Associate (Internship)
DribbleLogics Systems (P) Limited
05.2016 - 07.2016
Bachelor of Business Administration -
Punjab College of Technical Education
Master of Business Administration - Marketing
Thapar University
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