Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gursimar Sidhu

Kelowna

Summary

A compassionate and driven student with a unique blend of technical knowledge, creative artistry, and hands-on work experience. Proven ability to thrive under pressure while balancing academics, employment, and independent projects. Skilled in active listening, teamwork, conflict resolution, and problem-solving, with aspirations to merge technology and art as tools for social impact. Alongside academic training in Computer Science and Physics, I have developed discipline through music production, AI-assisted creative projects, and consistent employment in fast-paced environments. Guided by empathy, creativity, and resilience, I am committed to contributing positively to individuals and communities while building a future where innovation and artistry make the world a better place.

Overview

2026
2026
years of professional experience

Work History

Volunteer

Punjab Eco-friendly Association (PEFA)
05.2021 - 08.2023
  • Volunteered alongside my parents as part of a family commitment to community service, fostering lifelong values of empathy and responsibility.
    ship skills at a young age.
  • Collaborated with NGO teams and 20+ local residents to restore polluted water bodies, improving environmental health for hundreds of community members.
  • Assisted in providing relief to marginalized communities, distributing food to over 150 children and helping secure shelter and warm clothing for families during cold weather.
  • Supported awareness campaigns that reached 500+ community participants, promoting eco-friendly practices and shared responsibility.
  • Contributed to planning and organizing monthly community clean-ups and relief drives, strengthening teamwork and leadership skills at a young age.

Music Artist

Self-employeed
2020 - Current
  • Produced and released original music blending electronic, surreal, and futuristic elements, demonstrating creativity, discipline, and managing hundreds of projects.
  • Designed and managed visual branding for projects, including digital artwork and AI-generated media, ensuring cohesive artistic identity.
  • Collaborated with peers and online communities, integrating feedback and strengthening communication and teamwork skills.
  • Leveraged tools such as Ableton Live, REAPER, and AI models (Whisper, LLaMA) to explore innovative intersections of art and technology.
  • Balanced creative pursuits with academic and work commitments, building resilience, time management, and self-motivation.

Various Customer Service & Labor Roles

09.2023 - 03.2024
  • Worked across food service, retail, and outdoor labor roles, adapting quickly to new environments and responsibilities.
  • Supported customers in fast-paced settings by taking orders, processing transactions, and resolving inquiries with patience and professionalism.
  • Maintained organized workstations, stocked supplies, and ensured safe, efficient operations under pressure.
  • Performed physical labor, including snow removal and equipment maintenance, demonstrating reliability and commitment to hard work.
  • Built transferable skills in teamwork, adaptability, and problem-solving while balancing academic and personal commitments.

Customer Service Associate

MOO-LIX Handmade Ice-Cream
03.2024 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Team Leader

Happy Slice
11.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Science - Computer Science

Okanagan College
Kelowna
04-2026

Grade 12 - Physics, Mathematics, Chemistry, Biology

Sacred Heart Convent School
Ludhiana, Punjab
04-2023

Skills

  • Familiar with WHMIS guidelines from on-the-job training and safety practices
  • Experience in providing basic first aid support, exposure to safe medication practices
  • FoodSafe – training in safe food handling, sanitation, and workplace safety practices
  • Fluent in Ableton Live Suite, Pro tools, and any other commercial DAW software
  • JEE Mains (97 Percentile)
  • Awareness of basic mental health support practices; planning formal MHFA certification
  • De-escalation and conflict resolution strategies (exposure to The Mandt System® principles; hoping to receive formal certification)
  • Active listening and empathy – ability to support individuals in distress and build trust
  • Crisis intervention awareness – calm, professional response in stressful situations
  • Conflict resolution – addressing disputes with patience and clear communication
  • Trauma-informed approach – awareness of the impact of trauma on individuals’ behavior and needs
  • Cultural sensitivity – experience working with diverse communities (English Punjabi background)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Team Leader

Happy Slice
11.2024 - Current

Customer Service Associate

MOO-LIX Handmade Ice-Cream
03.2024 - 11.2024

Various Customer Service & Labor Roles

09.2023 - 03.2024

Volunteer

Punjab Eco-friendly Association (PEFA)
05.2021 - 08.2023

Music Artist

Self-employeed
2020 - Current

Associate of Science - Computer Science

Okanagan College

Grade 12 - Physics, Mathematics, Chemistry, Biology

Sacred Heart Convent School

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