Gursharan Singh
Toronto,ON
Summary
Dynamic manager with proven success at McDonald’s, enhancing customer satisfaction through effective problem-solving and communication. Skilled in team leadership and strategic planning, I consistently achieved goals while fostering a productive work environment. Adept at staff training and operations management, I prioritize performance and efficiency in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
McDonald’s
Ajax
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Achieved various goals within designated time limits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Fitness And Health Promotion - Health
Durham College
Oshawa 04.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Strategic planning
- Operations management
- Performance management
- Shift scheduling
- Sales techniques
Languages
English
Professional Working
Certification
Food safety and Food Handlers
Timeline
Manager
McDonald’s
01.2020 - Current
Fitness And Health Promotion - Health
Durham College