Gursharan Kaur
Summary
Skilled in active listening and critical thinking, I enhanced service delivery processes, leading to improved customer satisfaction and a supportive work environment.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vista Security & Investigations
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
FMI National Inc.
02.2021 - 01.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and quick issue resolution.
- Collaborated with team members to enhance service delivery processes, improving overall workflow.
- Trained new staff on company policies and customer service protocols, fostering a supportive work environment.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2021
High School Diploma -
Niagara College
Niagara-on-the-Lake, ON04-2020
Bachelor of Science - Science
Punjab University
Chandigarh Punjab India 05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Licensed G
- Certified Customer Service Representative , FMI National INC.
Timeline
Customer Service Representative
Vista Security & Investigations
01.2024 - Current
Customer Service Representative
FMI National Inc.
02.2021 - 01.2024
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Niagara College
Bachelor of Science - Science
Punjab University
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