Gurpriya Kaur Anand
Niagara Falls,ON
Summary
To work on a challenging position with an organization where I can enhance my skills and strength in conjunction with a company goals & objectives and to be an asset for the organization. Excellent team leader with team builder capability, commitment, loyalty and good motivator.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support & Sales Advisor II
Concentrix
01.2022 - Current
- Use systems and resources to manage and support customers requests and increase productivity.
- Resolving escalated complaints.
- Shadowing new employees, and managing customer- facing interaction on a daily basis.
- Researched product and issue resolution tactics to address customer concerns and identify their needs.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Track, document and retrieve information in database.
Supervisor
Osmow's Shawarma
04.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Hired and onboarded a team for customer- facing staff, customer service, inventory management, merchandising and more.
- Maintaining health and safety standards for both employees and customers.
- Contributed to a 45% growth revenue by suggesting new bundled product offering to management.
- Facilitated all cash handling
Senior Technical Sales Executive
IO Solutions Call Center
09.2019 - 03.2021
- Worked for Rogers Communication.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contact customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Used ICM and company Software to maintain company database with essential account and sales information.
Education
Post Graduation Diploma - Business Administration in Marketing And Sales
Herzing College
Montreal, QC06.2021
Bachelors in Commerce - Business Accountancy
IGNOU
Delhi, India12.2017
Skills
- Organizational and Planning Skills
- Customer Service Expertise
- Product Knowledge
- Microsoft Windows and Office
- Apple Certified Support Professional (ACSP)
- Leadership quality
- Talent Development
- Workflow Delegation
- Sales Technique
Certification
Certificate in Financial Accounting
Timeline
Technical Support & Sales Advisor II
Concentrix
01.2022 - Current
Supervisor
Osmow's Shawarma
04.2021 - 12.2021
Senior Technical Sales Executive
IO Solutions Call Center
09.2019 - 03.2021
Post Graduation Diploma - Business Administration in Marketing And Sales
Herzing College
Bachelors in Commerce - Business Accountancy
IGNOU
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