GURPRIT SURPAL
Mississauga,ON
Summary
Reliable Security Guard with significant experience in providing security services in various environments. Skilled in surveillance, risk assessment, conflict resolution and emergency response. Strengths include quick decision-making, strong communication skills and an unwavering commitment to maintaining safety and security.
Overview
6
6
years of professional experience
Work History
Security Guard
Securitas
Guelph, Canada
02.2024 - 11.2024
- Performing regular and thorough patrols of assigned areas to monitor for suspicious activities and unauthorized access.
- Implemented trespassing regulations and company guidelines.
- Verifying the security of all entrances and exits, ensuring that locks, gates and barriers are secure.
- Inspecting buildings, facilities and grounds for signs of damage, forced entry.
- Maintaining detailed records of inspections, incidents, and irregularities.
Team Member
Tim Hortons
Kitchener, Canada
08.2022 - 01.2024
- Greeting and assisting customers in a friendly and professional manner.
- Handling customer inquiries, concerns, and complaints.
- Assisting colleagues during busy periods to maintain service levels.
- Passionate to work in fast paced environment.
- Ability to work efficiently under pressure.
Customer Service Representative
Teleperformance DIBS
Mumbai, India
05.2018 - 04.2020
- Responded to customer inquiries and resolved issues promptly, ensuring a high level of customer satisfaction.
- Handled a diverse range of customer interactions, including phone calls, emails, and chats.
- Demonstrated efficiency in typing speed, accurately documenting customer interactions.
- Utilized Microsoft Office applications, such as Word and Excel, to create and maintain reports.
Education
STRATEGIC GLOBAL BUSINESS MANAGEMENT -
CONESTOGA COLLEGE
Kitchener, ON12-2023
Skills
- First Aid & CPR/AED Level C
- Incident reporting
- Attention to detail
- Access Control Management
- Patrolling and monitoring
- Conflict solving
- Grounds monitoring
Availability
Full Time 6 AM To 5 AM (All Days)
Timeline
Security Guard
Securitas
02.2024 - 11.2024
Team Member
Tim Hortons
08.2022 - 01.2024
Customer Service Representative
Teleperformance DIBS
05.2018 - 04.2020
STRATEGIC GLOBAL BUSINESS MANAGEMENT -
CONESTOGA COLLEGE
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