Gurpreet Singh
Ottawa
Summary
Adept at navigating high-stress environments, I excelled in customer service and problem-solving during my tenure at DoorDash & Uber Eats, achieving a customer satisfaction rating of 4.97/5. My proficiency in computer skills and strong listening abilities have consistently enhanced customer loyalty and operational efficiency across roles, including at McDonald's and Shell Gas Station.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash & Uber Eats
10.2023 - Current
- Verified orders, needs and preferences prior to completing deliveries to avoid customer complaints, With customer satisfaction rating of 4.97 out of 5.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Documented mileage, deliveries, pickups, and income of more than 3500 deliveries.
- Handle difficult situations, concerns with professionalism to resolv it quickly .
Crew Member
McDonald's
01.2024 - 09.2024
- Provided excellent customer service by greeting, inform and help customers and meeting quality expectations and make their visit memorable.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Gas Station Attendant
Shell Gas Station
04.2023 - 12.2023
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Circle K
05.2022 - 03.2023
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of International Business Management - Logistics And Supply Chain Management
St.Clair
Toronto, ON03-2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
GGSIP University
Delhi, India12-2016
Skills
- Analytical And Critical Thinking
- Excellent Communication
- Customer Service Orientated
- Proficient Computer Skills
- Curiosity And Attentiveness
- Excellent Oral And Written Communication
- Handle Difficult Situations
- Strong Listening Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Smart Serve License
Timeline
Crew Member
McDonald's
01.2024 - 09.2024
Delivery Driver
DoorDash & Uber Eats
10.2023 - Current
Gas Station Attendant
Shell Gas Station
04.2023 - 12.2023
Sales Associate
Circle K
05.2022 - 03.2023
Master of International Business Management - Logistics And Supply Chain Management
St.Clair
Bachelor of Technology - Electrical, Electronics And Communications Engineering
GGSIP University
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