Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurpreet Singh

Winnipeg

Summary

Dynamic leader with proven customer service and team leadership skills, honed across roles from Manager at McDonald's to Customer Service Representative at Walmart. Excelled in enhancing customer satisfaction and operational efficiency, leveraging expertise in MS Office and time management. Achieved significant improvements in service delivery and dispute resolution, demonstrating exceptional decision-making abilities.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
09.2023 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Call Center Representative

IOS Solutions
04.2023 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Security Guard Supervisor

Dark City Security
10.2022 - 03.2023
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.

Cashier

Petro Canada
01.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Walmart
05.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration

Loyalist College of Applied Arts And Technology
Toronto, ON
12.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • knowledge in MS Office
  • knowledge of basic arithmetic

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Manager

McDonald's
09.2023 - 01.2025

Call Center Representative

IOS Solutions
04.2023 - 08.2023

Security Guard Supervisor

Dark City Security
10.2022 - 03.2023

Cashier

Petro Canada
01.2022 - 07.2022

Customer Service Representative

Walmart
05.2021 - 12.2021

Business Administration

Loyalist College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Gurpreet Singh