Gurpreet Singh
Mississauga,ON
Summary
Driven Collection Agent from Arora Associates, adept in debt recovery and fostering professional relationships, significantly enhanced cash flow through strategic negotiation and empathetic customer support. Demonstrated exceptional problem-solving and communication skills, ensuring compliance and boosting customer satisfaction. Achieved notable performance improvements in a high-volume, dynamic environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Collection Agent
Arora Associates
07.2020 - 06.2024
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Stayed up-to-date with relevant industry regulations, ensuring full compliance during all collection activities.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor Of Applied Arts -
SCD Government College
Ludhiana04.2019
Skills
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
- Patience and Persistence
- Stress Tolerance
- Client Relations
- Customer research
- Performance Improvements
- Negotiation
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Clear Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Negotiation and Resolution
- Work Planning and Prioritization
- Customer Relationship Management
- Problem Identification
- Professionalism
Languages
English
Limited Working
Punjabi
Full Professional
Timeline
Collection Agent
Arora Associates
07.2020 - 06.2024
Bachelor Of Applied Arts -
SCD Government College
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