Gurpreet Kaur
Calgary
Summary
Dynamic Customer Service Representative with a proven track record at Dollarama, excelling in customer relations and active listening. Skilled in data entry and critical thinking, I enhanced customer engagement through effective communication and product education, contributing to a more organized shopping experience and fostering strong relationships with clients.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dollarama
03.2025 - Current
- Assisted customers in locating products and resolving inquiries efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Educated customers on promotions and loyalty programs to increase engagement.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Government Senior Secondary School
Moga Punjab04-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Dollarama
03.2025 - Current
High School Diploma -
Government Senior Secondary School